Athletics Ticket Representative

Brown University; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

Brown University Athletics in Providence, Rhode Island is seeking an Athletics Ticket Representative for a part-time, 11-month seasonal role. You will sell tickets and manage will-call at home events, providing friendly service and accurate processing.

The position requires experience in customer service or hospitality, familiarity with ticketing systems (AudienceView), and basic computer skills, with emphasis on PCI cash handling compliance and inclusivity.

Qualifications

• Prior experience in customer service or hospitality.
• Prior experience with event tickets or cash handling.
• Ability to handle conflict and pressure and direct questions and complaints.
• Basic proficiency in Excel, Word, internet and email capabilities.

Responsibilities

• Providing excellent customer service at home athletic events.
• Process sales in AudienceView ticketing system.
• Ensure PCI compliance with cash control process.
• Managing complimentary tickets at will-call.
• Scanning tickets and all-season passes.
• Assisting guests with online ticket purchases at varied athletic events.
• Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections.

Skills

Customer service

Cash handling

Ticketing knowledge

Point of sale

Tools

AudienceView

Job description

Job Description: Brown University Athletics is currently seeking candidates for the Athletics Ticket Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 38 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1). This part-time, 11-month seasonal position is responsible for selling tickets and will-call at various athletic events.

Job duties and responsibilities

• Providing excellent customer service at home athletic events.
• Process sales in AudienceView ticketing system.
• Ensure PCI compliance with cash control process.
• Managing complimentary tickets at will-call.
• Scanning tickets and all-season passes.
• Assisting guests with online ticket purchases at varied athletic events.
• Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections.

Prior experience in customer service or hospitality industry. Prior experience with event tickets or cash handling. Ability to handle conflict and pressure and direct questions and complaints to the appropriate person. Math skills to accurately calculate charges and make change in a high-pressure situation. Requires knowledge of, or demonstrated ability to learn, specific ticketing protocols and rules pertaining to Ivy League and NCAA. Possess a willingness and ability to support a diverse and inclusive environment. Basic proficiency in Excel, Word, internet and email capabilities. All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the compliance office and appropriate parties. Employees in coaching positions must receive annual rules education on NCAA legislation related to recruiting by the compliance office and maintain current AED/CPR and First Aid certification (certification is available at no cost through the Division). All offers of employment are contingent upon successful completion of a background check and education verification satisfactory to Brown. Background Check - Criminal Benefits of Working at Brown: Please review additional information on the Benefits of Working at Brown.

Recruiting Start Date: 2026-08-06
Job Posting Title: Athletics Ticket Representative
Department: Athletics and Recreation
Grade: Grade 5
Worker Type: Employee
Worker Sub-Type: Seasonal/Intermittent (Fixed Term) (Seasonal)
Time Type: Part time
Scheduled Weekly Hours: 10
Position Work Location: Onsite

The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote. Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C. Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings. This position is not eligible for visa sponsorship. Brown is an E-Verify Employer.

EEO Statement: Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.

Welcome! Founded in 1764, Brown is a leading institution for education, discovery, and global intellectual progress as well as one of the largest employers in Rhode Island. Working at Brown brings more than just a paycheck and generous benefits; it offers an opportunity to contribute to a greater good. Join us in supporting the pursuit of knowledge and individual growth that defines higher education and enriches our community.

Additional Information: You can find detailed information about our salary ranges on our website.