Athletic Retail Lead - Customer Experience & Ops

Lids; Rapid City (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids Sports Group is seeking a dedicated Assistant Store Manager to lead daily store operations and deliver exceptional customer service. You will drive sales strategies, train staff, and ensure adherence to brand standards while maintaining a welcoming team environment.

The role emphasizes leadership in scheduling, coaching, inventory management, and implementing company policies to support store performance and customer satisfaction.

Qualifications

• Proven track record of achieving sales results while minimizing loss.

Responsibilities

• Act as Manager on duty for scheduling issues, customer complaints, etc.
• Manage store associates through training programs, goal setting, and follow-up.
• Administer discipline with verbal and written warnings in the absence of the Store Manager.
• Create a fun and productive environment and align with company objectives and store success.
• Maintain adherence to brand standards including dress code and policies.
• Schedule and staff the store, calling in associates during peak periods.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking a dedicated Assistant Store Manager to lead daily store operations and deliver exceptional customer service. You will drive sales strategies, train staff, and ensure adherence to brand standards while maintaining a welcoming team environment.

The role emphasizes leadership in scheduling, coaching, inventory management, and implementing company policies to support store performance and customer satisfaction.