Athlete Experience & Operations Specialist

DICK'S Sporting Goods, Inc.; Peoria (IL); On-site; USD 51,577,000 - 74,501,000; Full time

Benefits offered by this job

State paid leave

Benefits package

Job summary

DICK'S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes, maintain inventory accuracy, and ensure athletes are ready for service. You’ll help with floor execution, product knowledge, and adherence to safety and policies.

Qualifications include a High School Diploma or Equivalent and 1–3 years of retail or customer-facing experience. Targeted pay ranges from $18.00 to $26.00 per hour, with comprehensive benefits and opportunities to grow with the

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate product information.
• Anticipates athlete needs and drives sales with recommendations and strong product knowledge.
• Onboards and trains store teammates as subject matter expert for their area, focusing on best practices and key operational processes.
• Serves as go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Maintains an athlete-first mindset, ensuring products are ready for purchase and athletes are engaged as desired.
• Upholds merchandising and presentation standards and supports loyalty, warranty, and private label programs.

Skills

Customer service

Retail experience

Communication skills

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes, maintain inventory accuracy, and ensure athletes are ready for service. You’ll help with floor execution, product knowledge, and adherence to safety and policies.

Qualifications include a High School Diploma or Equivalent and 1–3 years of retail or customer-facing experience. Targeted pay ranges from $18.00 to $26.00 per hour, with comprehensive benefits and opportunities to grow with the