Athlete Experience & On-Field Ops Specialist

Dick's Sporting Goods; Bloomington (IL); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods in Bloomington, IL seeks a Specialist - On Field Operations to deliver an outstanding athlete experience by executing on-floor processes, merchandising, pricing and product availability. You will combine operational excellence with an athlete-first mindset to ensure a high-quality store experience for all customers.

You will train team members, uphold presentation standards, engage customers, and drive loyalty program participation, while following safety, loss-prevention

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate, and knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members as subject matter expert in their area, focusing on best practices and operational processes.
• Demonstrates efficiency in process execution while maintaining an athlete-first mindset and ensuring products are ready for purchase.
• Upholds merchandising and presentation standards by following floor set plans, signage, price changes, inventory and replenishment.
• Promotes customer participation in company programs and loyalty initiatives.
• Creates a store environment where teammates and athletes are welcomed and treated with respect, adhering to safety and SOPs.

Skills

Customer service

Retail experience

Team collaboration

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Bloomington, IL seeks a Specialist - On Field Operations to deliver an outstanding athlete experience by executing on-floor processes, merchandising, pricing and product availability. You will combine operational excellence with an athlete-first mindset to ensure a high-quality store experience for all customers.

You will train team members, uphold presentation standards, engage customers, and drive loyalty program participation, while following safety, loss-prevention