Athlete Experience & Loyalty Advisor

DICK'S Sporting Goods, Inc.; Avon (OH); On-site; USD 17,000 - 27,000; Full time

Job summary

DICK'S Sporting Goods in Avon, OH is seeking an Advisor to guide athletes through checkout, loyalty programs, and services with confidence and expertise. You will greet customers, understand their needs, and provide helpful product knowledge to create a high-touch shopping experience.

The role emphasizes inclusive service, compliance with safety and SOPs, and partnering with teammates to support store goals and programs like warranties and private label cards.

Qualifications

• High School Diploma or Equivalent.
• Strong customer service skills.
• Ability to follow safety and SOP policies.

Responsibilities

• Greet everyone and proactively understand customer needs to support their shopping experience.
• Provide helpful, accurate product knowledge and customer service.
• Uphold merchandising and presentation standards, signage and pricing changes.
• Promote company programs such as loyalty, warranties and credit card enrollment.
• Adhere to safety, loss prevention and standard operating procedures.
• Create an inclusive store environment where teammates and athletes feel welcome and respected.

Skills

Customer service

Product knowledge

Teamwork

Attention to detail

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Avon, OH is seeking an Advisor to guide athletes through checkout, loyalty programs, and services with confidence and expertise. You will greet customers, understand their needs, and provide helpful product knowledge to create a high-touch shopping experience.

The role emphasizes inclusive service, compliance with safety and SOPs, and partnering with teammates to support store goals and programs like warranties and private label cards.