Athlete Experience & Loyalty Advisor

DICK'S Sporting Goods, Inc.; Aurora (OH); On-site; USD 17,000 - 27,000; Full time

Job summary

DICK'S Sporting Goods in Ohio is hiring for an entry-level Advisor to guide customers through checkout, loyalty programs, and services with confidence and expertise. You will build strong connections, drive engagement, and ensure a seamless end-to-end shopping journey.

The role emphasizes high-touch service and collaboration across the team. Starting pay is market-typical with opportunities to grow; virtual requirements include cameras on for interviews and a background check.

Qualifications

• High School Diploma or Equivalent.

Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Ohio is hiring for an entry-level Advisor to guide customers through checkout, loyalty programs, and services with confidence and expertise. You will build strong connections, drive engagement, and ensure a seamless end-to-end shopping journey.

The role emphasizes high-touch service and collaboration across the team. Starting pay is market-typical with opportunities to grow; virtual requirements include cameras on for interviews and a background check.