Athlete Experience Lead - Endzone & Loyalty

DICK'S Sporting Goods; Memphis (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

DICK’S Sporting Goods in Memphis is seeking a Team Captain – Endzone & Loyalty to coach teammates and drive engagement in our loyalty programs while delivering fast, friendly checkout experiences. You will build a strong team, recruit and develop associates, manage schedules, and uphold store standards.

This role blends leadership with customer service to create exceptional experiences for athletes of all abilities.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information and upholding merchandising standards.
• Help develop 30-60-90 day plans with the Store Manager to support department priorities and budgets.
• Lead scheduling and workload to maximize efficiency while meeting payroll and financial goals.
• Build and lead a strong team, oversee hiring, onboarding, coaching, performance reviews, and accountability to deliver welcoming store environments.
• Enforce safety, loss prevention, and SOPs and uphold company policies.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Memphis is seeking a Team Captain – Endzone & Loyalty to coach teammates and drive engagement in our loyalty programs while delivering fast, friendly checkout experiences. You will build a strong team, recruit and develop associates, manage schedules, and uphold store standards.

This role blends leadership with customer service to create exceptional experiences for athletes of all abilities.