Athlete Experience Captain - Endzone & Loyalty

Dick's Sporting Goods; Bismarck (ND); On-site; USD 45,000 - 63,000; Full time

Job summary

DICK'S Sporting Goods is hiring a Team Captain - Endzone & Loyalty to lead athlete experiences on the floor. You will coach teammates, drive loyalty program engagement, and deliver fast, friendly checkout while building strong athlete relationships.

This role emphasizes coaching, service, and winning together in a dynamic retail environment. You will work with store leadership to ensure outstanding customer experiences, manage schedules, and uphold merchandising and loyalty initiatives across

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate product information.
• Collaborate with the SM and ASM to develop 30-60-90 day plans aligned with priorities and budgets.
• Communicate departmental goals, assign workload, and adjust schedules to meet goals and payroll targets.
• Build and lead a team, including hiring, onboarding, coaching, and performance management.
• Enforce safety, loss prevention, SOPs and hold teammates accountable.

Skills

Retail experience

Customer-facing

People leadership

Education

High School Diploma or equivalent

Job description

DICK'S Sporting Goods is hiring a Team Captain - Endzone & Loyalty to lead athlete experiences on the floor. You will coach teammates, drive loyalty program engagement, and deliver fast, friendly checkout while building strong athlete relationships.

This role emphasizes coaching, service, and winning together in a dynamic retail environment. You will work with store leadership to ensure outstanding customer experiences, manage schedules, and uphold merchandising and loyalty initiatives across