Athena EMR Trainer: Go-Live & On-Site Support

Upperline Health; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K

PTO

Job summary

Upperline Health is seeking an EMR Training Specialist to join our EMR Technology team. The role covers the full lifecycle of the Athena EMR system, from staff training and go-live support to ongoing maintenance and optimization projects across multiple clinics.

The position requires travel (80-100%), on-site go-lives, and close collaboration with clinic staff and leadership to ensure smooth workflows and successful EMR transitions.

Qualifications

• Bachelor's degree in healthcare administration, information technology, or a related field preferred; equivalent combination of education and experience considered
• Minimum of one year of experience in healthcare IT, clinical training, or EMR support; experience with EMR implementations a plus
• Familiarity with Athena EMR systems is strongly preferred; willingness and aptitude to develop deep working knowledge of the platform is required
• Ability to travel 80-100% in support of EMR transitions, implementations, and go-live activations

Responsibilities

• Deliver hands-on Athena EMR training sessions for clinical and administrative staff, following training programs and materials developed by the EMR leadership team
• Provide on-site support to end users during go-live activations, troubleshooting real-time workflow and system questions
• Support the EMR team in executing project plans for EMR transitions and new site implementations, including scheduling, logistics, and readiness checklists
• Assist with configuration support and data migration tasks, helping validate accuracy before and after go-live
• Document site-specific workflows, training feedback, and recurring end-user questions, and relay findings to the EMR team to inform ongoing optimization efforts
• Process routine Athena configuration changes for practices, such as adding new providers, updating provider records, and setting up newly opened clinic locations within the system
• Serve as a front-line responder for EMR support tickets submitted by clinical and administrative staff, triaging and resolving routine issues and escalating more complex issues to the appropriate EMR team member
• Track support ticket status and follow up with end users to confirm resolution, helping maintain response-time and satisfaction standards for the EMR team
• Support process improvement projects for existing workflows (for example, optimizing patient check-in) by testing configuration changes, gathering end-user feedback, and helping document the updated workflow
• Help monitor EMR system performance across clinics and elevate recurring issues or patterns to the appropriate team member for resolution
• Build strong working relationships with clinic staff, providers, and site leadership to support day-to-day adoption, troubleshooting, and a positive user experience
• Maintain accurate records of training completion, site readiness status, ticket resolution, and project support activities for reporting to EMR leadership
• Contribute observations from the field to help identify opportunities for improving training materials, workflows, and the overall Athena user experience

Skills

Interpersonal skills

Communication skills

Training delivery

Travel readiness

Problem solving

Education

Bachelor's degree in healthcare administration or IT

Tools

Athena EMR

Job description

Upperline Health is seeking an EMR Training Specialist to join our EMR Technology team. The role covers the full lifecycle of the Athena EMR system, from staff training and go-live support to ongoing maintenance and optimization projects across multiple clinics.

The position requires travel (80-100%), on-site go-lives, and close collaboration with clinic staff and leadership to ensure smooth workflows and successful EMR transitions.