Atención al Cliente / Representante de Ventas Internas

TPSC Transportation Products Sales Company - O Fallon, MO; O’Fallon (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Career Growth Opportunities

Job summary

Transportation Products Sales Company is seeking a Customer Service / Inside Sales Representative to support railroad customers across North America. You will identify needs, process requests, elevate problems, and provide proactive solutions to ensure excellent service experiences with our company.

The ideal candidate is friendly, positive, driven, computer savvy, and can stay calm under pressure. Prior experience preferred; strong communication skills required.

Qualifications

• High school diploma/GED required or equivalent.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and written communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of emails.
• Handle inbound calls.
• Handle quote and project bid requests.
• Acknowledge and respond to Customers and Business Partners in a timely fashion.
• Help identify correct product for customers project.
• Work with service team on product repairs, work in progress and billings.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Quick thinking and resolution-driven.

Skills

Excellent communication

Active listening

Time management

Organization

Under pressure

Computer literacy

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service / Inside Sales Representative to join our team at Transportation Products Sales Company. In this role, you will communicate with our railroad customers across North America to identify their needs, process requests, elevate problems, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, has a positive attitude, driven, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of emails
• Handle inbound calls
• Handle quote and project bid requests
• Acknowledge and respond to Customers and Business Partners in a timely fashion
• Help identify correct product for customers project
• Work with service team on product repairs, work in progress and billings
• Build sustainable relationships and trust with customers through open and interactive communication
• Quick Thinking and Resolution Driven

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and written communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively