Park Contracts & Permits Specialist

State of Wyoming; Cheyenne (WY); On-site; USD 42,000 - 56,000; Full time

Job summary

Wyo Parks is seeking a Contracts Specialist to support our Visitor Services team. You will manage applications for facility rentals, events, and various contracts, and assist with front desk coverage as needed.

Travel to state parks for inspections and field operations, plus guidance to permit applicants and the public. Strong organization and customer service are essential for success in this role.

Qualifications

• Customer service skills with calm, professional communication.
• Ability to follow checklists and maintain front-desk organization.
• Comfort using a web-based reservation system and data entry.

Responsibilities

• Contract & Permit Administration: process applications and support for rentals, permits, and other agreements.
• Site Inspections & Field Visits: travel to state parks to review locations and operations.
• Customer & Permittee Support: answer questions and guide applicants through requirements.
• Secondary Front-Office Backup: assist front desk and main line during peak periods.
• Reservation System Support: help users navigate ReserveWyoming.gov and book stays.

Skills

Exceptional Customer Service

Communication

Tech Comfort

Organizational Awareness

Problem Solving

De-escalation

Tools

Excel

Job description

General Description

Join a team where we literally sell fun for a living! Wyo Parks is seeking a Contracts Specialist to join our Visitor Services team. This position serves as a key administrative anchor for our section, handling day-to-day application processing and operational support for agency agreements— including facility rentals, special event permits, commercial permits, and various other contracts. In addition, this role is second-in-line to cover the Headquarters front office for phones, emails, and walk-in customers.

Description And Functions

Open Until Filled

General Description

Join a team where we literally sell fun for a living! Wyo Parks is seeking a Contracts Specialist to join our Visitor Services team. This position serves as a key administrative anchor for our section, handling day-to-day application processing and operational support for agency agreements— including facility rentals, special event permits, commercial permits, and various other contracts. In addition, this role is second-in-line to cover the Headquarters front office for phones, emails, and walk-in customers.

Want to learn more about our team and the Agency? Have a look at our website at [e-mail], then check out @wyoparks on YouTube and Facebook to see what makes this a great place to work and serve our citizens and visitors.

Re-create Yourself With An Inspiring Career In Wyoming's Outdoors! Explore The Many Possibilities With Wyoming State Parks, Historic Sites And Outdoor Recreation. Watch Our Recruitment Video Here

Human Resource Contact: [e-mail], 307-777-7010

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Contract & Permit Administration: Working directly with our Senior Contracts Specialist, the position will facilitate processing and administrative support for specialized facility rentals, special event permits, commercial permitting, cabin leases, and various other agreements. Examples include fishing tournaments, commercial outfitters, festivals, food trucks, archery tournaments, lodge rentals, cabin leases, grazing leases, Friends Agreements, and more. Review applications, verify compliance with state rules/regulations, process payments, track contract timelines, and maintain file systems.
• Site Inspections & Field Visits: Includes occasional travel to state parks across Wyoming to conduct contract inspections, review facility rental locations, and gain hands-on familiarity with commercial operations and permitted events.
• Customer & Permittee Support: Serve as a primary administrative contact for permit applicants, sublessees, commercial operators, and the public. Provide helpful, clear information regarding application requirements, submission steps, reservation guidelines, and park policies.
• Secondary Front-Office Backup: Serve as the secondary/backup front-line contact for Wyo Parks Headquarters. Provide scheduled and coverage-gap support for the front desk and main phone line during staff leave, breaks, or peak public inquiry periods, assisting walk-in visitors and answering main line calls.
• Reservation System Support: Assist callers and walk-ins in navigating our web-based campsite reservation system (ReserveWyoming.gov), helping them book stays and purchase park permits.
• Field Engagement (Optional): Opportunities to assist at special park events (e.g., Parks for Patriots, community outreach) to gain first-hand experience with the state park sites and facilities tied to the contracts you support.
  
  

Qualifications

PREFERENCES:

Preference may be given to applicants with at least one year of work experience in business administration, contract/grant monitoring, permitting, or office-based customer service. We are seeking a detail-oriented candidate who is organized, dependable, and comfortable balancing program deadlines with public interactions.

Knowledge

• Exceptional Customer Service: Ability to remain professional, patient, and friendly, even during busy "peak" seasons or when handling difficult calls.
• Communication: Ability to convey information clearly to a variety of audiences, from out-of-state tourists to internal park staff (including strong professional writing skills).
• Tech Comfort: Ability to learn a web-based reservation system, use Excel, and perform basic data entry with accuracy.
• Organizational Awareness: Ability to follow checklists, maintain a tidy front-desk area, and manage multiple small tasks (like phones and walk-ins) simultaneously.
• Problem Solving: A "can-do" attitude and the ability to find answers to common park questions using provided resources.
• De-escalation & Brand Ambassador: Ability to remain calm and empathetic when handling complaints. The ability to see a complaint as an opportunity. You should be skilled at turning a "tough" phone call into a positive experience that keeps visitors coming back to our parks.
  
  

Minimum Qualifications

None - See "Preferences"

Necessary Special Requirements

Physical Working Conditions

• Stationary Positioning: Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk-in customers and answering phones.
• Dynamic Work Environment: Requires frequent movement between the workstation and the front service counter to assist walk-in customers. Includes regular trips to storage areas and mail rooms, which may require navigating different floors of the building.
• Manual Dexterity: Ability to operate a computer, multi-line phone system, and credit card processing equipment.
• Visual Acuity: Ability to read computer screens, maps, and identification documents (for permit sales) to ensure accuracy in data entry.
• Light Lifting: Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs).
  
  

Notes

• FLSA: Non-exempt
• Wyo Parks is committed to investing in our team. We offer professional development and continuing education opportunities, with pathways for growth and advancement.
  
  

Supplemental Information

024-State Parks & Cultural Resources, Division of State Parks, Historic Sites, Trails, and Outdoor Recreation

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Non Benefit Position

01

(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associate's Degree
• Associate's Degree and additional coursework
• Bachelor's Degree
• Bachelor's Degree and additional coursework
• Master's Degree
• Master's Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above
  
  

02

(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A
  
  

03

How many years of relevant work experience or transferable skills do you have related to the job description?

• No relevant experience.
• Less than one year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.
  
  

04

(AA) Describe your relevant experience below.

05

Do you have at least one year of work experience in business administration, contract/grant monitoring, permitting, or office-based customer service? Please describe.

• Yes
• No
  
  

06

Are you a detail-oriented candidate who is organized, dependable, and comfortable balancing program deadlines with public interactions? Please provide an example.

07

(A1) Where did you hear about this opportunity?

• Government Jobs @ www.governmentjobs.com/careers/wyoming
• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resources Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other
  
  

08

(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus.

09

(A1) If you selected Other, please tell us where you heard about this opportunity.

10

(AA) VETERANS' PREFERENCE DISCLOSURE:** Per Wyoming Statute, current employees of the State of Wyoming are not eligible for Veterans' Preference. If you are not a current employee of the State of Wyoming, to be eligible to receive Veterans' Preference you **MUST** have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. *** I have read and understand the Veterans' Preference Disclosure and understand that, if claiming Veterans' Preference, I must attach the appropriate supporting documentation to each application I submit in order to receive Veterans' Preference.

• Yes, I have read and understand the Veterans' Preference Disclosure.
• No, I am not claiming Veterans' Preference
  
  

11

(AA) VETERANS' PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above
  
  

12

(A2) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.

• Yes
• No
• Required Question