Asst. Parts Manager

Bertera Subaru of West Springfield; West Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Bertera Subaru West Springfield in West Springfield, MA, is seeking an Assistant Parts Manager. The role supports the Parts Manager in overseeing inventory management, customer service, and staff supervision to ensure smooth parts department operations.

The ideal candidate is organized, detail-oriented, and capable of leading the team to optimize stock and pricing while maintaining excellent service standards.

Qualifications

• High school diploma or equivalent; automotive parts management education a plus.
• Experience in a parts department, preferably in the automotive/machinery industry.
• Strong knowledge of automotive/machinery parts and inventory management practices.
• Proficiency with Microsoft Office and Parts Management Systems.
• Excellent communication and interpersonal skills.
• Detail-oriented, organized, and able to multitask.
• Ability to work independently and in a team.
• Valid driver’s license.

Responsibilities

• Supervise day-to-day operations of the parts department with quality standards and customer satisfaction.
• Maintain accurate inventory records, monitor stock levels, and place replenishment orders.
• Work with suppliers to procure parts cost-effectively and timely.
• Assist in pricing parts and maintaining competitive pricing strategies.
• Provide exceptional customer service and address inquiries professionally.
• Develop strategies to increase parts department sales and profitability.
• Train and supervise parts staff, provide feedback, enforce policies.
• Manage warranty claims, returns, and exchanges per policies.
• Keep the parts department clean, organized, and accessible.
• Stay updated on industry trends and product developments.

Skills

Inventory management

Customer service

Staff supervision

Communication

Teamwork

Computer skills

Education

High school diploma

Automotive/machinery parts management certification

Tools

Microsoft Office

Parts Management Systems

Job description

Job Title: Assistant Parts Manager

Job Location: West Springfield, MA.

Company: Bertera Subaru West Springfield

Job Type: Full-time

Job Summary: We are seeking a motivated and competent individual to join our team as an Assistant Parts Manager. The successful candidate will assist the Parts Manager in overseeing the efficient operation of the parts department, including inventory management, customer service, and staff supervision. This role requires strong organizational, communication, and problem-solving skills, as well as a high level of attention to detail.

Responsibilities

• Assist the Parts Manager in supervising the day‑to‑day operations of the parts department, ensuring that quality standards are met and customer satisfaction is achieved.
• Maintain accurate inventory records, monitor stock levels, and place orders to replenish inventory as needed.
• Work closely with suppliers to ensure timely and cost‑effective procurement of parts and accessories.
• Assist in pricing parts and maintaining competitive pricing strategies to maximize sales and profitability.
• Provide exceptional customer service by promptly addressing customer inquiries, offering product recommendations, and resolving any concerns or complaints in a professional manner.
• Collaborate with the Parts Manager to develop and implement strategies to increase parts department sales and profitability.
• Support the Parts Manager in training and supervising parts department staff, including providing guidance, performance feedback, and ensuring that all employees adhere to company policies and procedures.
• Assist in managing warranty claims, return goods, and exchanges, ensuring compliance with established policies and procedures.
• Maintain a clean and organized parts department, ensuring that parts are properly stored, labeled, and easily accessible.
• Stay updated on industry trends, new products, and technological advancements in the automotive/machinery industry to effectively assist customers and make informed recommendations.

Qualifications

• High school diploma or equivalent; additional education or certifications in automotive/machinery parts management is a plus.
• Prior experience in a parts department, preferably in the automotive/machinery industry.
• Strong knowledge of automotive/machinery parts, equipment, and inventory management practices.
• Excellent computer skills, including proficiency in Microsoft Office and Parts Management Systems.
• Exceptional communication and interpersonal skills for effective interaction with customers, suppliers, and colleagues.
• Detail-oriented and highly organized with the ability to multitask and prioritize work.
• Strong problem-solving abilities and the capacity to handle customer concerns with professionalism and empathy.
• Ability to work independently and collaboratively within a team.
• Physical ability to lift heavy objects and spend time on your feet.
• Valid driver's license.

We offer competitive compensation and benefits packages commensurate with experience. If you are passionate about automotive/machinery parts, have strong leadership potential, and are seeking a challenging and rewarding career in parts management, we encourage you to apply.

To apply, please submit your resume and cover letter via Online Application.