Asst General Manager

Paycom - ATS; Norfolk (VA); On-site; USD 30,000 - 33,000; Full time

Job summary

Wyndham Garden Downtown Norfolk is seeking an Assistant General Manager to lead daily hotel operations and elevate guest experiences. The role partners with the General Manager to drive performance, coach teams, manage finances, and maintain high standards across departments.

You’ll oversee front desk, housekeeping, F&B, and sales, while ensuring safety, budget control, and exceptional service. A strong hospitality leader with 5+ years of hotel management fit will thrive here.

Qualifications

• 5+ years of hotel management experience.
• Strong communication skills in writing and speaking.
• Collaborative spirit and team leadership.
• Comfort with technology and hotel systems.
• Understanding of hospitality operations and finances.

Responsibilities

• Lead and inspire hotel teams through training, scheduling, coaching, and celebrations.
• Oversee operations across front desk, housekeeping, food & beverage, sales, and more.
• Analyze daily postings, revenue reports, Budgets, AR, and cost controls.
• Enhance guest experience by addressing feedback and resolving issues.
• Engage in local events and client meetings to promote the property.
• Ensure safety and maintenance through regular inspections and proactive problem-solving.
• Be the in-house encyclopedia for rates, amenities, arrivals, and group bookings.

Skills

Hotel management

Operations management

Communication skills

Team building

Financial awareness

Tools

Microsoft Office

Hotel systems

Job description

Job Details: Job Location: Wyndham Garden Downtown Norfolk, VA - Norfolk, VA 23510, Salary Range: $22.00 - $24.00 Hourly, Now Hiring

Assistant General Manager

Where Hospitality Meets Heart, Hustle & High-Fives

Are you the kind of leader who can motivate a team, delight guests, juggle numbers, solve problems on the fly, and keep a smile that says, “I was born for hospitality”? Perfect — we’ve been looking for you.

We’re searching for an Assistant General Manager who’s equal parts people whisperer, operations ninja, financial detective, guest experience guru, and all‑around hospitality rockstar.

This is your chance to bring your passion, energy, and leadership to a place where great experiences aren’t just for guests — they’re for our team, too.

What You’ll Do

As our Assistant GM, you’ll be the right hand to the General Manager — tag‑teaming the day‑to‑day magic that keeps the entire property thriving. Expect to:

• Lead & inspire teams through training, scheduling, coaching, and celebrating their wins.
• Keep operations running smooth across departments like front desk, housekeeping, food & beverage, sales, and more.
• Dive into financials — from daily postings and revenue reports to budgets, AR functions, and cost controls.
• Enhance the guest experience by responding to feedback, resolving issues, and ensuring every VIP feels very important indeed.
• Represent the property through local engagement, client meetings, and a sprinkle of sales savvy.
• Ensure safety & maintenance excellence through inspections and proactive problem‑solving.
• Know it all — rates, amenities, local attractions, arrivals, group business, promotions… you’ll be our in‑house encyclopedia.
• If it touches the guest experience or keeps the operation strong, you’re in the mix.

Ready to Lead with Heart?

Come help us craft exceptional guest experiences, build a thriving team, and bring your authentic hospitality energy to every corner of our property.

Qualifications: What Makes You a Great Fit — and Why You’ll Love This Role

You’re a hospitality pro with the kind of leadership presence that elevates every space you walk into. You bring:

• 5+ years of hotel management experience — you’ve been in the trenches AND the boardroom.
• A solid understanding of hospitality operations and finances — numbers don’t scare you; they guide you.
• Strong communication skills in writing, speaking, and team building.
• Comfort with technology — Microsoft Office and hotel systems are familiar territory.
• A love for creating exceptional guest experiences, and a genuine passion for people.
• A collaborative spirit — you thrive in a team‑centric culture where everyone wins together.

And here’s what you’ll love:

• The ability to make a real impact — your voice, ideas, and leadership matter here.
• A dynamic, fast‑paced environment with endless opportunities to grow.
• A supportive team culture where people have your back and celebrate your success.
• A role that’s never boring — every day brings new challenges, wins, and moments to shine.

If you’ve got the drive, we’ve got the opportunity.