Assistant General Manager

Hyatt Centric Downtown Denver; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Bonus eligible

401(k)

Health, dental, vision, life insurance

Travel discounts

Career advancement opportunities

Paid time off

Full-time benefits eligibility

Job summary

Hyatt Centric Downtown Denver is seeking an experienced Assistant General Manager to partner with the General Manager and lead daily hotel operations. You will mentor the Front Office team, collaborate with Housekeeping and Engineering, and ensure exceptional guest experiences.

The role emphasizes operational excellence, financial awareness, and a solution-focused leadership style within a dynamic hospitality setting.

Qualifications

• 3+ years of hotel management experience, preferably branded/luxury.
• 3+ years of Front Office and/or Housekeeping management experience.
• Strong guest service and satisfaction results.
• Strong financial and business acumen.

Responsibilities

• Oversee day-to-day hotel operations with the General Manager.
• Lead, coach and develop the Front Office team.
• Support Housekeeping, Engineering, and other departments for seamless operations.
• Build relationships with guests and address service opportunities.
• Drive guest satisfaction and high service standards.
• Assist with budgeting, labor management, and profitability initiatives.
• Recruit, train, and retain team members.
• Lead in the General Manager's absence.

Skills

Leadership

Communication

Problem-solving

Time-management

Education

Hospitality management degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us

Our TEAM culture motivates and encourages every individual to achieve MORE in their daily life and grow their career with a company that truly values its people. We believe that when our TEAM members are supported, empowered, and given opportunities to grow, everyone succeeds.

We hope that each day you discover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

We are seeking a dynamic and experienced Assistant General Manager to join our Leadership TEAM. In this highly visible role, you will serve as a key partner to the General Manager while helping lead the hotel’s daily operations and ensuring an exceptional experience for every guest.

You will mentor and develop our ambitious TEAM, drive operational excellence, and help create a culture centered around outstanding guest service, teamwork, and continuous improvement.

The Assistant General Manager will oversee Front Office operations while working closely with Housekeeping, Engineering, and other departments to ensure the hotel operates efficiently and delivers on its goals. You will also assume leadership responsibilities in the General Manager’s absence.

What You’ll Do

• Partner with the General Manager to oversee the hotel’s day-to-day operations.

• Serve as a visible and engaged leader for both guests and TEAM members.

• Lead, coach, mentor, and develop the Front Office TEAM.

• Support Housekeeping, Engineering, and other operating departments to ensure seamless hotel operations.

• Build strong relationships with guests and respond effectively to concerns and service opportunities.

• Drive exceptional guest satisfaction and consistently high service standards.

• Assist with financial performance, budgeting, labor management, and profitability initiatives.

• Identify opportunities to improve operational efficiency and TEAM performance.

• Help recruit, train, recognize, and retain talented TEAM members.

• Lead by example and foster a positive, solution-focused work environment.

• Assume responsibility for hotel operations in the General Manager’s absence.

Compensation

$80,000-$100,000 annually, based on experience, qualifications, hotel experience, and other relevant factors.

This position is also bonus eligible.

TEAM Benefits

• Bonus eligibility

• 401(k)

• Health, dental, vision, life, and voluntary insurance

• TEAM member and travel discounts

• Career advancement opportunities

• Vacation, wellness, and holiday pay

• Full-time benefits eligibility

• Paid time off

• Medical and additional insurance options

What We’re Looking For

We’re looking for a confident, people-focused hospitality leader who thrives in a fast-paced environment and takes a solution-oriented approach to challenges.

Qualifications

• 3+ years of hotel management experience, preferably within a branded or luxury hotel environment

• Proven success leading, coaching, and developing high-performing teams

• 3+ years of Front Office and/or Housekeeping management experience

• Demonstrated success achieving strong guest service and satisfaction results

• Strong financial and business acumen

• Hospitality management degree is a plus

• Strong computer skills, including Microsoft Word, Excel, and PowerPoint

• Experience with hotel-specific platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus

• Strong organizational and time-management skills

• Ability to effectively manage competing priorities across multiple departments

• Proven ability to drive results and hold yourself and others accountable

• Excellent communication, leadership, and problem-solving skills

• Ability to work a flexible schedule, including weekends and holidays

Ready to Make Your MORE Happen?

If you’re an experienced hospitality leader who enjoys developing people, creating exceptional guest experiences, and making a meaningful impact on hotel operations, we want you on our TEAM!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete Form I-9 upon hire.

Source: Hospitality Online