Asst General Manager

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Commonwealth-Lodging-Management-LL is seeking an Assistant General Manager to lead hotel operations, supervise front desk, housekeeping, F&B, and sales, and partner with the GM on daily financials and cost controls.

You’ll train and coach teams, review revenue reports, respond to guest feedback, and help represent the property in the community with strong hospitality leadership.

Qualifications

• 5+ years of hotel management experience.
• Strong understanding of hospitality operations and finances.
• Excellent communication and team-building skills.
• Proficient with Microsoft Office and hotel systems.

Responsibilities

• Lead and inspire teams through training, scheduling, coaching, and celebrations.
• Keep operations running smoothly across departments like front desk, housekeeping, and F&B.
• Dive into financials with daily postings, revenue reports, budgets, AR, and cost controls.
• Enhance the guest experience by responding to feedback and resolving issues.
• Represent the property in local engagements and client meetings.

Skills

Leadership

Team Building

Operations Management

Financial Acumen

Guest Experience

Communication

Technology Proficient

Tools

Microsoft Office

Hotel Systems

Job description

Now HiringAssistant General ManagerWhere Hospitality Meets Heart, Hustle & High-FivesAre you the kind of leader who can motivate a team, delight guests, juggle numbers, solve problems on the fly, and keep a smile that says, “I was born for hospitality”?Perfect — we’ve been looking for you.We’re searching for an Assistant General Manager who’s equal parts people whisperer, operations ninja, financial detective, guest experience guru, and all-around hospitality rockstar.This is your chance to bring your passion, energy, and leadership to a place where great experiences aren’t just for guests — they’re for our team, too.What You’ll DoAs our Assistant GM, you’ll be the right hand to the General Manager — tag-teaming the day-to-day magic that keeps the entire property thriving. Expect to:Lead & inspire teams through training, scheduling, coaching, and celebrating their wins.Keep operations running smooth across departments like front desk, housekeeping, food & beverage, sales, and more.Dive into financials — from daily postings and revenue reports to budgets, AR functions, and cost controls.Enhance the guest experience by responding to feedback, resolving issues, and ensuring every VIP feels very important indeed.Represent the property through local engagement, client meetings, and a sprinkle of sales savvy.Ensure safety & maintenance excellence through inspections and proactive problem-solving.Know it all — rates, amenities, local attractions, arrivals, group business, promotions… you’ll be our in-house encyclopedia.If it touches the guest experience or keeps the operation strong, you’re in the mix.Ready to Lead with Heart?Come help us craft exceptional guest experiences, build a thriving team, and bring your authentic hospitality energy to every corner of our property.Apply today — we can’t wait to meet you.What Makes You a Great Fit — and Why You’ll Love This RoleYou’re a hospitality pro with the kind of leadership presence that elevates every space you walk into. You bring:5+ years of hotel management experience — you’ve been in the trenches AND the boardroom.A solid understanding of hospitality operations and finances — numbers don’t scare you; they guide you.Strong communication skills in writing, speaking, and team building.Comfort with technology — Microsoft Office and hotel systems are familiar territory.A love for creating exceptional guest experiences, and a genuine passion for people.A collaborative spirit — you thrive in a team-centric culture where everyone wins together.And here’s what you’ll love:The ability to make a real impact — your voice, ideas, and leadership matter here.A dynamic, fast-paced environment with endless opportunities to grow.A supportive team culture where people have your back and celebrate your success.A role that’s never boring — every day brings new challenges, wins, and moments to shine.If you’ve got the drive, we’ve got the opportunity.