Asst. Director of Quality & Evaluation

Health & Human Services; North Carolina; On-site; USD 70,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Sick leave

Job summary

The North Carolina Department of Health and Human Services seeks a seasoned Human Services Program Manager II (NS) to lead a mission‑driven team within the DMH/DD/SUS quality and evaluation unit. You will guide data analysts, coordinate complex evaluation projects, and drive statewide quality improvement across behavioral health and developmental disability services.

This leadership role emphasizes data‑informed decision making, compliance with state and federal reporting, and collaboration with

Qualifications

• Knowledge of research principles, study design, and data collection methods.
• Experience supervising and coordinating a team of data analysts.
• Advanced project management, planning, scheduling, and multi‑assignment oversight.

Responsibilities

• Supporting LME and provider agency quality staff
• Facilitating quality workgroups
• Coordinating improvement activities among diverse stakeholders
• Overseeing major survey and data‑collection projects and related contracts

Skills

Research principles

Supervising data team

Project management

Education

Master's degree in relevant discipline

Bachelor's degree in relevant discipline

Education/experience equivalency

Job description

Agency Information

Agency Dept of Health and Human Services Division Mental Health
Job Classification Title Human Services Program Manager II (NS)
Position Number 60043322
Grade NC20

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Lead a mission‑driven team dedicated to strengthening quality and outcomes across North Carolina’s behavioral health and developmental disability service system. The Quality & Evaluation section provides data‑driven oversight, evaluation, and continuous improvement of DMH/DD/SUS programs. It designs, maintains, and advances quality and evaluation frameworks that support performance measurement, data‑informed decision‑making, and compliance with state and federal reporting requirements. In this leadership role, you will guide people, projects, and analytical processes that drive statewide improvement. You’ll manage a team of data analysts and supporting staff, coordinate complex evaluation and quality initiatives, and foster shared learning across the Division and the statewide service network. Your work will shape how data is gathered, interpreted, and used to strengthen operations and improve outcomes for individuals with mental health needs, developmental disabilities, substance use disorders, and traumatic brain injury.

Key responsibilities

• Supporting LME and provider agency quality staff
• Facilitating quality workgroups
• Coordinating improvement activities among diverse stakeholders
• Overseeing major survey and data‑collection projects and related contracts

Knowledge, Skills and Abilities / Management Preferences

Comprehensive knowledge of research principles, study design, and diverse data collection methods used to support program and policy development.
Experience with supervising, mentoring, and coordinating the work of a team of data analysts, ensuring high-quality evaluation and quality management deliverables.
Advanced project management skills including planning, organizing, scheduling, and monitoring multiple complex assignments simultaneously.
This position is funded in part through federal funds.

Salary Range: $70,478 - $123,336
Recruitment Range: $70,478 - $103,832

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

About the NC Division of Mental Health (DMH)

The North Carolina Department of Mental Health provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders.

Compensation & Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• Paid parental leave is available to eligible employees.

Visit website for State Benefits Supplemental and Contact Information

Equal Opportunity Statement

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

Minimum Education and Experience

Master’s degree in a discipline specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity; OR Bachelor's degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity. OR An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Additional Information

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time‑limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources/Frequently Asked Questions

Valuing Education and Experience: The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

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