Quality Assurance/Performance Improvement Manager for Transitions to Community Living Program

nc; North Carolina; Hybrid; USD 64,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Sick leave

Parental leave

Job summary

The North Carolina Department of Health and Human Services (NCDHHS) is seeking a TCL Quality Lead to oversee quality assurance across multiple care pillars and drive performance improvement initiatives. The role partners with the DMH/DD/SUS QAPI Lead to implement QA strategies and deliver training to TCL staff.

Responsibilities include leading QA processes, guiding staff, and acting as a subject matter expert in quality improvement.

Qualifications

• Experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services preferred.
• In-depth knowledge of QA methodologies, tools, and techniques.
• Skilled in facilitating process improvement activities and implementing change management strategies.
• Proven ability to use data analysis to identify trends and monitor progress.
• Able to provide guidance and consultation to staff and stakeholders on QA activities.

Responsibilities

• Oversee TCL quality assurance processes across Housing, Employment, Mental Health, Discharge & Transition and QA.
• Provide training and support to TCL staff on quality initiatives.
• Act as subject matter expert in quality improvement methodologies.
• Lead performance improvement initiatives and monitor progress with data analyses.

Skills

Quality assurance

Data analysis

Process improvement

Staff guidance

Change management

Job description

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This is a leadership level position responsible for the day-to-day activities in ensuring the delivery of high-quality services across all Transitions to Community Living (TCL) Pillars, including Housing, Supportive Employment, Mental Health Services, Discharge & Transition and Quality Assurance. The employee serves as a key member of the TCL team and is responsible for implementing the quality assurance strategy and performance improvement initiatives developed in collaboration with the DMH/DD/SUS QAPI Lead. The TCL Quality Lead will oversee TCL quality assurance processes, provide training and support to TCL staff, and act as a subject matter expert in quality improvement methodologies.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $63,927.00 - $111,871.00

Recruitment Range: $63,927.00 - $84,264.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Previous experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services.
• In-depth knowledge of quality assurance methodologies, tools, and techniques.
• Skilled in facilitating process improvement activities and implementing change management strategies.
• Proven ability to use data analysis tools and techniques to analyze program data to identify trends, patterns, areas for improvement, and monitor performance and track progress.
• Skilled in providing guidance and consultation to staff and stakeholders on implementing quality improvement activities.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

This Position Is Funded In Part Through Federal Funds

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department's mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary's Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.