Quality Assurance/Performance Improvement Manager for Transitions to Community Living Program

Health & Human Services; North Carolina; Hybrid; USD 64,000 - 112,000; Full time

Job summary

The North Carolina Department of Health and Human Services (NCDHHS) seeks a Human Services Program Manager I (NS) to lead day-to-day TCL quality Assurance activities and steer performance improvements across Housing, Supportive Employment, Mental Health Services, and Discharge & Transition pillars. The role provides guidance, training, and SME-level support to TCL staff in quality initiatives.

The position is funded in part through federal funds, offers hybrid work options with onsite reporting

Qualifications

• Experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services.
• In-depth knowledge of quality assurance methodologies, tools and techniques.
• Skilled at facilitating process improvement and change management.
• Ability to analyze program data to identify trends and monitor performance.

Responsibilities

• Oversee TCL quality assurance processes and performance improvement initiatives.
• Provide training and support to TCL staff on quality practices.
• Serve as SME in quality improvement methodologies for the department.

Skills

Mental Health experience

Substance Use experience

Intellectual/Developmental Disability

Quality assurance methodologies

Process improvement

Data analysis

Tools

Quality data tools

Job description

Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title Human Services Program Manager I (NS) Position Number 65042155 Grade NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This is a leadership level position responsible for the day-to-day activities in ensuring the delivery of high-quality services across all Transitions to Community Living (TCL) Pillars, including Housing, Supportive Employment, Mental Health Services, Discharge & Transition and Quality Assurance. The employee serves as a key member of the TCL team and is responsible for implementing the quality assurance strategy and performance improvement initiatives developed in collaboration with the DMH/DD/SUS QAPI Lead. The TCL Quality Lead will oversee TCL quality assurance processes, provide training and support to TCL staff, and act as a subject matter expert in quality improvement methodologies.

Knowledge, Skills and Abilities / Management Preferences

Salary Grade Range: $63,927.00 - $111,871.00 Recruitment Range: $63,927.00 - $84,264.00

• Previous experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services.
• In-depth knowledge of quality assurance methodologies, tools, and techniques.
• Skilled in facilitating process improvement activities and implementing change management strategies.
• Proven ability to use data analysis tools and techniques to analyze program data to identify trends, patterns, areas for improvement, and monitor performance and track progress.
• Skilled in providing guidance and consultation to staff and stakeholders on implementing quality improvement activities.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

About the Office Of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master’s degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program OR Bachelor’s degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program OR An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.