Asst. Director of Quality & Evaluation

nc; North Carolina; On-site; USD 70,000 - 123,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

Paid vacation, sick, and parentalLeave

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks a seasoned leader for the role of Human Services Program Manager II (NS). You will guide a data‑driven team across behavioral health and developmental disability services to improve statewide outcomes.

Responsibilities include supervising data analysts, coordinating evaluation initiatives, and ensuring compliance with state and federal reporting, while fostering collaboration among LME and provider agencies and advancing

Qualifications

• Comprehensive knowledge of research principles, study design, and diverse data collection methods used to support program and policy development.
• Experience with supervising, mentoring, and coordinating the work of a team of data analysts, ensuring high-quality evaluation and quality management deliverables.
• Advanced project management skills including planning, organizing, scheduling, and monitoring multiple complex assignments simultaneously.
• This position is funded in part through federal funds.
• This position will close at 11:59 p.m. the night before the end date.

Responsibilities

• Lead a mission‑driven team dedicated to strengthening quality and outcomes across North Carolina's behavioral health and developmental disability service system.
• Manage a team of data analysts and supporting staff, coordinate complex evaluation and quality initiatives, and foster shared learning across the Division and statewide service network.
• Guide people, projects, and analytical processes that drive statewide improvement and ensure data-informed decision making.

Skills

Research principles

Study design

Data collection

Team supervision

Project management

Communication skills

Stakeholder coordination

Job description

Agency
Dept of Health and Human Services
Division
Mental Health
Job Classification Title
Human Services Program Manager II (NS)
Position Number
60043322
Grade
NC20

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Lead a mission‑driven team dedicated to strengthening quality and outcomes across North Carolina's behavioral health and developmental disability service system. The Quality & Evaluation section provides data‑driven oversight, evaluation, and continuous improvement of DMH/DD/SUS programs. It designs, maintains, and advances quality and evaluation frameworks that support performance measurement, data‑informed decision‑making, and compliance with state and federal reporting requirements.

In this leadership role, you will guide people, projects, and analytical processes that drive statewide improvement. You'll manage a team of data analysts and supporting staff, coordinate complex evaluation and quality initiatives, and foster shared learning across the Division and the statewide service network. Your work will shape how data is gathered, interpreted, and used to strengthen operations and improve outcomes for individuals with mental health needs, developmental disabilities, substance use disorders, and traumatic brain injury.

Key responsibilities include supporting LME and provider agency quality staff, facilitating quality workgroups, coordinating improvement activities among diverse stakeholders, and overseeing major survey and data‑collection projects and related contracts. This role is ideal for a collaborative leader who brings strong analytical, project management, and communication skills, and a commitment to improving services for North Carolinians.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $70,478 - $123,336

Recruitment Range: $70,478 - $103,832

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

Comprehensive knowledge of research principles, study design, and diverse data collection methods used to support program and policy development.

Experience with supervising, mentoring, and coordinating the work of a team of data analysts, ensuring high-quality evaluation and quality management deliverables.

Advanced project management skills including planning, organizing, scheduling, and monitoring multiple complex assignments simultaneously.

This position is funded in part through federal funds.

This position will close at 11:59 p.m. the night before the end date.

About the NC Division of Mental Health (DMH)

The North Carolina Department of Mental Health provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders.

Compensation & Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• Paid parental leave is available to eligible employees.

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.