Quality Assurance/Performance Improvement Manager for Transitions to Community Living Program

Health & Human Services; West Virginia; Hybrid; USD 64,000 - 84,000; Full time

Job summary

The North Carolina Department of Health and Human Services (NCDHHS) seeks a TCL Quality Lead to oversee day-to-day quality assurance across Housing, Supportive Employment, Mental Health Services, Discharge & Transition and Quality Assurance. You will implement the QA strategy and work with the DMH/DD/SUS QAPI Lead to drive performance improvement.

This leadership role, funded in part through federal funds, requires onsite reporting in Raleigh, NC with a hybrid work option.

Qualifications

• Experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services.
• Knowledge of quality assurance methodologies and improvement tools.
• Ability to facilitate process improvement and change management.
• Ability to analyze program data to identify trends and monitor progress.
• Ability to guide staff and stakeholders in quality initiatives.

Responsibilities

• Lead TCL quality assurance and oversee QA processes across Pillars.
• Implement QA strategy and collaborate with the QAPI Lead.
• Provide training and support to TCL staff on QA practices.
• Act as SME in quality improvement methodologies and data analysis.

Skills

Mental Health services experience

Quality assurance methodologies

Process improvement

Data analysis

Staff guidance

Education

Master's degree in related field

Bachelor's degree in related field

Equivalent education/experience

Job description

Agency

Dept of Health and Human Services

Division

HEALTH BENEFITS

Job Classification Title

Human Services Program Manager I (NS)

Position Number

65042155

Grade

NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This is a leadership level position responsible for the day-to-day activities in ensuring the delivery of high-quality services across all Transitions to Community Living (TCL) Pillars, including Housing, Supportive Employment, Mental Health Services, Discharge & Transition and Quality Assurance. The employee serves as a key member of the TCL team and is responsible for implementing the quality assurance strategy and performance improvement initiatives developed in collaboration with the DMH/DD/SUS QAPI Lead. The TCL Quality Lead will oversee TCL quality assurance processes, provide training and support to TCL staff, and act as a subject matter expert in quality improvement methodologies.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $63,927.00 - $111,871.00

Recruitment Range: $63,927.00 - $84,264.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Previous experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services.
• In-depth knowledge of quality assurance methodologies, tools, and techniques.
• Skilled in facilitating process improvement activities and implementing change management strategies.
• Proven ability to use data analysis tools and techniques to analyze program data to identify trends, patterns, areas for improvement, and monitor performance and track progress.
• Skilled in providing guidance and consultation to staff and stakeholders on implementing quality improvement activities.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program

OR

Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program

OR

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.