Associate Technician

Documation, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Documation, Inc. in San Antonio is seeking an Associate Technician to perform copier/printer/label-printer maintenance and repair, responding promptly to ensure customer satisfaction and assisting with toner delivery and meter readings.

The role requires a strong electrical and mechanical background, good written and verbal communication, and the ability to work with service teams. A high school diploma or GED is required; A+ and N+ are preferred.

Qualifications

• High school diploma or GED required; A+/N+ preferred.
• Strong electrical/mechanical background and technical knowledge.
• Good written and verbal communication skills.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmationand our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.

Skills

Electrical background

Mechanical background

Problem solving

Attention to detail

Communication skills

Education

High School Diploma or GED

A+

N+

Tools

Networking skills

Job description

Position:Associate Technician
Department:Service
Reports To: Service Manager
Salary grade:DOE
FLSA Status:Full Time / Non-Exempt / Hourly
Location:San Antonio

Description

This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections

Responsibilities

Primary responsibilities include the following:

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmationand our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Experience

• Strong electrical/mechanical background
• Technical knowledge/skills
• In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.

Computer Skills

Networking skills or experience

Education and Certification

Minimum: High School Diploma or GED; A+, N+ preferred but not required.

Physical Requirements

• Ability to lift 50 lbs.
• Ability to pull, lift, reach and transport equipment parts and boxes.
• Ability to stand/walk 75% of the day.

Special Requirements

Must have dependable transportation.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.