Service Technician

ImageNet Consulting; Carrollton (TX); On-site; USD 54,000 - 59,000; Full time

Job summary

ImageNet Consulting in Carrollton, TX is seeking a Full Time Service Technician to perform service calls, installations, and customer-facing meetings as needed. You will report to the Service Manager and assist in troubleshooting network-related issues.

Responsibilities include inspecting and testing equipment, maintaining schedules, communicating ETA, and using internal software to manage calls and parts orders. You will wear company uniforms and uphold safety and quality standards.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.

Responsibilities

• Inspect and test equipment to locate and repair problems.
• Perform service calls and installations as assigned by the Service Manager.
• Assist in sales and customer meetings; report issues for follow-up.
• Maintain schedule and communicate delays with customers.
• Read technical manuals to learn correct settings.
• Operate safely and keep vehicles, tools, and inventory organized.

Skills

Customer service

Troubleshooting

Communication

On-site service

Education

High school diploma or equivalent

Associate’s degree

Tools

Internal service software

Job description

Job Details

Job Location: TX - Carrollton - Carrollton, TX 75006

Position Type: Full Time

Salary Range: $26.00 - $28.50 Hourly

Essential Functions/Job Duties

• Follow all policies/procedures in the service department.
• Perform service calls and installations assigned by Service Manager; assist in sales and customer facing meetings as needed; report all customer complaints to Management for follow-up.
• Inspect and test equipment to locate and repair problems; assist other Service Technicians in troubleshooting network related issues.
• Ensure schedule is maintained and delays are properly communicated; pre-call customers with an estimated time of arrival; keep Service Manager updated with projects and issues.
• Recommend changes in installation specifications to simplify assembly and maintenance.
• Adjust, calibrate, align and modify equipment; record effects on unit performance.
• Demonstrate use of equipment to customers following installation or repair; check functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepare reports detailing work done in connection with installation or repair.
• Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support.
• Discuss layout and assembly procedures and problems to clarify design details and functional criteria of units; assemble complete prototype model.
• Submit all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time.
• Use company’s internal software systems to manage calls, order parts, etc.
• Maintain Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels.
• Inspect vehicles before beginning routes to ensure safe operating conditions; operate equipment safely and effectively to minimize risk of injury, property damage or loss of life.
• Maintain vehicle, tools and inventory in a neat, clean and organized fashion.
• Wear company-issued uniforms and maintain a neat, groomed businesslike appearance.
• Communicate with Dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
• Communicate training needs that may increase effectiveness to Service Manager.
• Regular, physical attendance on a predictable basis is essential to the performance of this job.
• Other duties and projects as assigned by Supervisor and/or Management.

Qualifications

QualificationsRequired Minimum Job Qualifications, Experience, Education and Training

Education: High school diploma or equivalent required; may be required to take and pass a Core Basic Copier Technology Exam.

Preferred Education and Experience

Education: Associate’s degree or equivalent from a two (2) year college or technical school preferred.