Service Tech

Documation, Inc.; Odessa, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO

Parental and caregiver leave

Quarterly bonuses

Paid holidays

401(k) match

Pre-paid legal

FSA/HSA options

Job summary

DOCUmation, Inc. is seeking a Master Service Technician to cover Odessa/Midland, TX, performing maintenance and repair of office equipment with a focus on customer satisfaction.

You will troubleshoot and service Kyocera, Xerox, Ricoh, Konica-Minolta and Riso copiers/printers, mentor junior technicians, and collaborate with field service, sales and management to maximize uptime and value. Competitive pay DOE, full-time role with comprehensive benefits, and opportunities to lead service quality,

Qualifications

• 5+ years in technician role preferred.
• Strong technical knowledge in office equipment.
• Excellent problem analysis and troubleshooting skills.
• Attention to detail and accuracy.
• Strong communication, both verbal and written.
• Able to plan, organize, and manage time.

Responsibilities

• Maximize equipment up-time through timely repair and training to maintain customer satisfaction.
• Assist development of AEs with technical assistance and knowledge sharing.
• Manage assets/resources to achieve targeted financial results and value for customers.
• Analyze customer needs, identify business opportunities, and influence sales growth.
• Communicate with customers, field service, sales, management, and admin in a courteous, professional manner.
• Complete all administrative tasks on-time and error-free.
• Provide accurate feedback with call-close information, parts usage reporting and customer meter readings.
• Perform other activities that support DOCUmation and the service organization.

Skills

Technical knowledge/skills

Experience requirement

Analysis (problem identification)

Attention to Detail

Communications – verbal and written

Planning and organizing

Teamwork (cooperation)

Follow-up

Education

High School Diploma or GED

AA Degree or technical training

PA Rating / exceeds requirements

Tools

Kyocera Copiers

Xerox Copiers

Ricoh Copiers/Printers

Konica-Minolta Copiers/Printers

Riso Copiers/Printers

Job description

Position: Master Service Technician

Department: Service

Reports To: Field Service Manager

Salary grade: DOE

FLSA Status: Full Time / Non-Exempt / Hourly

Location: Odessa/Midland , TX

Company Overview

DOCUmation is a privately held technology solutions company that provides IT, print, and software-managed services to businesses and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 35 years. Our core values guide everything we do, and we employ a high character, high quality team.

Position Summary

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

Essential Duties and Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.


• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.


• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.


• Analyze customer needs, recognize business opportunities, and influence sales volume growth.


• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.


• Complete all administrative aspects of the job on-time and error-free.


• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.


• Perform other activities that support DOCUmation and our service organization.

Qualifications and Skills

• 5+ years at an Associate or Entry Level Technician position preferred


• Technical knowledge/skills


• Analysis (problem identification)


• Attention to Detail


• Communications – verbal and written


• Planning and organizing, (work management)


• Teamwork (cooperation)


• Follow-up

Education & Certification

• Minimum: High School Diploma or GED; AA Degree or equivalent technical training


• Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred


• 6 Manufacture Training Classes preferred


• PA Rating / exceeds requirements

Physical Requirements

• Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

• Must have a valid Driver’s License and a clean driving record.


• Generous Paid Time Off (PTO) policy.


• Parental and caregiver leave.


• Quarterly bonuses for eligible positions.


• Paid holidays.


• 401(k) plan with employer match.


• Pre-paid legal coverage available


• FSA and HSA options

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Qualifications

Experience

Required

2 years:

Experience working on Ricoh, Konica-Minolta Copiers/Printers

Licenses & Certifications

Preferred

Network+

CompTIA A+

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.