Associate Technical Writer: Client-Facing Software Docs

Vestmark, Inc.; Wakefield (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Vestmark, Inc. is seeking an Associate Technical Writer to join a team responsible for client-facing documentation such as Online Help, Release Overviews, and Bug Fix Notes, as well as internal documents.

You will document system features, coordinate reviews with Product and Engineering, and produce upgrade documentation for client environments. The role requires 1–3 years of technical writing experience for software, proficiency with MadCap Flare, and strong communication and analytical skills.

Qualifications

• 1–3 years of experience writing technical documentation for software products.
• Experience with single-source documentation authoring tools such as MadCap Flare.
• Excellent written and verbal communication and research skills.
• Experience with financial software, fintech, and AI-assisted research is a plus.

Responsibilities

• Document system features for all products in Online Help and monthly release overviews, coordinating reviews with Product and Engineering teams.
• Write client-facing external bug fix notes for monthly releases, coordinating reviews with Engineering and QA teams.
• Produce and maintain client upgrade documentation packages for individual client environments, coordinating with the Client Delivery team.
• Write and produce the company's internal monthly newsletter.
• Provide internal writing support for special projects across the company.

Skills

Technical writing

Client documentation

Communication skills

Analytical thinking

AI-assisted research

Tools

MadCap Flare

Jira

GitHub

Confluence

Job description

Vestmark, Inc. is seeking an Associate Technical Writer to join a team responsible for client-facing documentation such as Online Help, Release Overviews, and Bug Fix Notes, as well as internal documents.

You will document system features, coordinate reviews with Product and Engineering, and produce upgrade documentation for client environments. The role requires 1–3 years of technical writing experience for software, proficiency with MadCap Flare, and strong communication and analytical skills.