Associate Technical Writer

Vestmark, Inc.; Wakefield (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Vestmark, Inc. is seeking an Associate Technical Writer to join a team responsible for client-facing documentation such as Online Help, Release Overviews, and Bug Fix Notes, as well as internal documents.

You will document system features, coordinate reviews with Product and Engineering, and produce upgrade documentation for client environments. The role requires 1–3 years of technical writing experience for software, proficiency with MadCap Flare, and strong communication and analytical skills.

Qualifications

• 1–3 years of experience writing technical documentation for software products.
• Experience with single-source documentation authoring tools such as MadCap Flare.
• Excellent written and verbal communication and research skills.
• Experience with financial software, fintech, and AI-assisted research is a plus.

Responsibilities

• Document system features for all products in Online Help and monthly release overviews, coordinating reviews with Product and Engineering teams.
• Write client-facing external bug fix notes for monthly releases, coordinating reviews with Engineering and QA teams.
• Produce and maintain client upgrade documentation packages for individual client environments, coordinating with the Client Delivery team.
• Write and produce the company's internal monthly newsletter.
• Provide internal writing support for special projects across the company.

Skills

Technical writing

Client documentation

Communication skills

Analytical thinking

AI-assisted research

Tools

MadCap Flare

Jira

GitHub

Confluence

Job description

The Associate Technical Writer is part of a team responsible for producing most client-facing documentation such as Online Help, Release Overviews, and Bug Fix Notes, as well as documentation for internal use.

Responsibilities

• Document system features for all products in Online Help and monthly release overviews, coordinating reviews with the Product and Engineering teams.
• Write client-facing external bug fix (release) notes for monthly releases, coordinating reviews with the Engineering and QA teams.
• Produce and maintain client upgrade documentation packages for individual client environments, coordinating with the Client Delivery team.
• Write and produce the company's internal monthly newsletter.
• Provide internal writing support for special projects across the company.

Required Skills and Experience

• 1-3 years of experience writing technical documentation for software products
• Experience with single-source documentation authoring tools such as MadCap Flare
• Outstanding communication, interpersonal, and research skills
• Sharp analytical and problem-solving skills
• Experience with financial software, fintech, and using AI tools for research a plus.

Desired Skills

• Familiarity with basic principles of investing
• Familiarity with software development and testing processes
• Familiarity with source control systems and issue-tracking systems such as Jira, GitHub and Confluence
• Experience scripting and building training videos as needed

Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.

In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.

Salary range

$65,000 - $75,000 USD