Associate Technical Solutions Analyst (Customer-Facing)

vertexinc; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Vertex Inc. is seeking an Associate Technical Solutions Analyst to join our client-facing technical support team in the United States. The role focuses on analysis, troubleshooting, and resolution of complex technical issues across data-driven applications, databases, and APIs.

You will collaborate with senior staff, develop product knowledge, and contribute to documentation and knowledge bases. Ideal candidates will have a Master’s degree in a relevant field and hands-on experience from

Qualifications

• Required Master's degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline.
• Hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience.
• Academic or practical exposure to relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support.
• Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting.
• Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences.
• Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles.
• Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles.

Responsibilities

• Support the analysis, troubleshooting, and resolution of complex client technical issues.
• Serve as a customer-facing technical resource during pre- and post-implementation activities.
• Troubleshoot issues across data-driven applications, databases, XML sources, APIs, and web services.
• Build working relationships with internal teams and external customers.
• Contribute to shared support systems, documentation, and knowledge base articles.
• Stay current on Vertex products and enterprise technologies while applying academic training to client scenarios.

Skills

Analytical thinking

Customer-service mindset

Communication

Problem-solving

Team collaboration

Education

Master's degree in MIS

Tools

SQL

Java

XML

APIs

Job description

Vertex Inc. is seeking an Associate Technical Solutions Analyst to join our client-facing technical support team in the United States. The role focuses on analysis, troubleshooting, and resolution of complex technical issues across data-driven applications, databases, and APIs.

You will collaborate with senior staff, develop product knowledge, and contribute to documentation and knowledge bases. Ideal candidates will have a Master’s degree in a relevant field and hands-on experience from