Associate Tech Solutions Analyst - Customer-Facing

Socket.dev; Washington; Hybrid; USD 87,000 - 113,000; Full time

Job summary

Vertex is seeking an Associate Technical Solutions Analyst in Washington to analyze and resolve complex client issues. You will work closely with senior staff, becoming knowledgeable in Vertex products and enterprise technologies while supporting pre- and post-implementation activities.

The role emphasizes strong problem-solving, communications, and collaborative skills, with exposure to data-driven apps, APIs, and ERP/cloud environments. On-call rotation may be required.

Qualifications

• Master’s degree in MIS/CS/IT or related technical discipline.
• ],
• job_responsibilities_description [

Responsibilities

• Support the analysis, troubleshooting, and resolution of complex client technical issues, using critical thinking and collaboration with more senior team members to drive issues toward resolution.
• Serve as a customer-facing technical resource during pre- and post-implementation activities, developing strong product and technology knowledge to provide effective ongoing support.
• Troubleshoot issues across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise technology environments, with guidance and training provided as needed.
• Build working relationships with internal teams and external customers while continuing to strengthen technical, communication, and problem-solving skills in a professional support environment.
• Contribute to shared support systems, documentation, and knowledge base articles by capturing solutions, best practices, and lessons learned from technical investigations.
• Stay current on Vertex products, enterprise technologies, and support processes while applying academic training, internship experience, and hands‑on learning to real client scenarios.
• Participate in team projects, training opportunities, and an on‑call rotation as required by business needs.

Skills

Relational databases

SQL

Java

XML

APIs

Web services

ERP platforms

Cloud environments

Enterprise support

Education

Master’s degree in MIS/CS/IT or related

Tools

Linux/Unix

Scripting

HTTP/web services

Networking concepts

Debugging techniques

Job description

Vertex is seeking an Associate Technical Solutions Analyst in Washington to analyze and resolve complex client issues. You will work closely with senior staff, becoming knowledgeable in Vertex products and enterprise technologies while supporting pre- and post-implementation activities.

The role emphasizes strong problem-solving, communications, and collaborative skills, with exposure to data-driven apps, APIs, and ERP/cloud environments. On-call rotation may be required.