Associate Technical Solutions Analyst

vertexinc; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Vertex Inc. is seeking an Associate Technical Solutions Analyst to join our client-facing technical support team in the United States. The role focuses on analysis, troubleshooting, and resolution of complex technical issues across data-driven applications, databases, and APIs.

You will collaborate with senior staff, develop product knowledge, and contribute to documentation and knowledge bases. Ideal candidates will have a Master’s degree in a relevant field and hands-on experience from

Qualifications

• Required Master's degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline.
• Hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience.
• Academic or practical exposure to relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support.
• Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting.
• Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences.
• Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles.
• Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles.

Responsibilities

• Support the analysis, troubleshooting, and resolution of complex client technical issues.
• Serve as a customer-facing technical resource during pre- and post-implementation activities.
• Troubleshoot issues across data-driven applications, databases, XML sources, APIs, and web services.
• Build working relationships with internal teams and external customers.
• Contribute to shared support systems, documentation, and knowledge base articles.
• Stay current on Vertex products and enterprise technologies while applying academic training to client scenarios.

Skills

Analytical thinking

Customer-service mindset

Communication

Problem-solving

Team collaboration

Education

Master's degree in MIS

Tools

SQL

Java

XML

APIs

Job description

Associate Technical Solutions Analyst

Job Description:

Multiple positions are open for recent Master's degree graduates with relevant hands-on experience gained through co-ops, internships, graduate projects, or early-career professional work.

Support the analysis, troubleshooting, and resolution of complex client technical issues, using critical thinking, sound judgment, and collaboration with more senior team members to drive issues toward resolution.

Serve as a customer-facing technical resource during pre- and post-implementation activities, developing strong product and technology knowledge to provide effective ongoing support.

Troubleshoot issues across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise technology environments, with guidance and training provided as needed.

Build working relationships with internal teams and external customers while continuing to strengthen technical, communication, and problem-solving skills in a professional support environment.

Contribute to shared support systems, documentation, and knowledge base articles by capturing solutions, best practices, and lessons learned from technical investigations.

Stay current on Vertex products, enterprise technologies, and support processes while applying academic training, internship experience, and hands-on learning to real client scenarios.

Participate in team projects, training opportunities, and an on-call rotation as required by business needs.

Required Qualifications

• Required Master's degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline.
• Relevant hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience.
• Academic or practical exposure to one or more of the following: relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support.
• Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting.
• Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences.
• Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles.
• Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles.

Preferred Qualifications

• Exposure to SAP, Oracle, ERP platforms, enterprise applications, or tax technology through coursework, internships, co-ops, projects, or early professional experience.
• Familiarity with web services concepts such as SOAP, REST, WSDLs, APIs, or integration frameworks.
• Experience completing academic or practical projects involving data-driven applications, databases, analytics, cloud platforms, or high-volume transaction systems.
• Awareness of data governance, data security, privacy, operational support, or enterprise IT practices.
• Familiarity with virtual environments, cloud infrastructure, file transfer processes, networking, or related enterprise technology concepts.
• Interest in learning Vertex products or comparable enterprise software, tax technology, financial systems, or SaaS platforms.
• Prior experience working with customers, internal stakeholders, or project teams in a technical, analytical, consulting, or support capacity.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new