Associate Technical Analyst

CHI; Englewood (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading nonprofit healthcare organization seeks an IT application support specialist to respond to incidents and requests, ensuring effective communication and troubleshooting. The role involves participating in product release management and providing support in a fast-paced healthcare environment. Candidates should have a Bachelor's degree and at least 2 years of experience in application support, with strong analytical and problem-solving skills.

Qualifications

• At least 2 years’ experience in application support in a hospital or medical industry.
• Knowledge of hardware and software troubleshooting.

Responsibilities

• Respond to incidents and requests, perform diagnosis and troubleshooting.
• Participate in product release management, including developing and executing test plans.
• Provide clear communication to end users regarding issues and resolutions.

Skills

Documentation

Communication

Problem-Solving

Customer Service

Analytical Skills

Education

Bachelor’s degree

Tools

Google Workspace

Microsoft Visio

Job description

Responsibilities

• Respond to incidents and requests, perform diagnosis, troubleshooting, and critical thinking to resolve or fulfill needs of low to moderate complexity; utilize knowledge management and escalate issues when necessary.
• Take on-call responsibilities on a regular basis.
• Follow the appropriate change control process at all times.
• Complete tasks and documentation within agreed timeframes and communicate effectively across teams and management levels.
• Participate in technical analysis discussions, deliver supporting artifacts, and assist with review sessions for approvals.
• Develop knowledge and participate in transitioning to operations following implementation delivery.
• Receive necessary training and information about applications during new solutions implementation, upgrades, and fixes.
• Work closely with other IT team members to resolve issues and implement solutions.
• Provide clear communication to end users regarding issues, resolutions, and timelines.
• Participate in product release management, including developing and executing test plans, facilitating end-user testing, and developing application validation scripts for ongoing operations.
• Identify repeatable issues or requests and perform continuous process improvements to enhance customer satisfaction.
• Remote work is eligible.

The responsibilities listed are indicative of the general nature of the work. Employees may be required to perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent knowledge and skills gained through education, training, and experience in a Healthcare environment.

Minimum required knowledge, skills, abilities, and training:

• Excellent documentation and communication skills.
• Fast learner with quality focus and commitment to customer service.
• Knowledge of hardware and software troubleshooting.
• At least 2 years’ experience in application support in a hospital or medical industry.
• Strong analytical and problem-solving skills.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Interpersonal skills to manage relationships across organizational levels.
• Self-motivated with attention to detail and ability to work independently.
• Operational understanding of complex, matrix team environments.
• Proficiency in productivity tools like Google Workspace and Microsoft Visio.
• Knowledge of interfaces/EDI, APIs, and evolving technologies is desirable.
• Operational experience with various applications is preferred.

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is committed to building a healthier future through integrated health services. As a leading nonprofit Catholic healthcare organization, we deliver over 20 million patient encounters annually across numerous clinics, hospitals, and virtual care services. With over 157,000 employees, we are dedicated to creating a more just, equitable, and innovative healthcare system.