Associate Technical Analyst

CommonSpirit Health; Englewood (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an IT support professional to manage incidents, provide application support, and enhance customer satisfaction. The role requires strong analytical skills and a commitment to exceptional service in a complex healthcare environment. Candidates should have a Bachelor's degree and relevant experience in application support within the healthcare sector.

Qualifications

• 2+ years’ experience with application support in a hospital or medical-related industry.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Responds to incidents and requests, performs diagnosis and troubleshooting.
• Participates in Product Release management functions.
• Works closely with IT team members to resolve issues.

Skills

Excellent writing/documentation

Communication

Analytical skills

Problem-solving

Customer service

Education

Bachelor’s degree

Tools

Google Workspace

Microsoft Visio

Job description

Responsibilities

• Responds to incidents and requests, performs diagnosis, troubleshooting, and critical thinking to solve or fulfill needs of low to moderate complexity; utilizing knowledge management and escalates issues when necessary.
• Responsible for taking on-call on a regular basis.
• Follows appropriate change control process at all times.
• Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.
• Participates in technical analysis discussions, delivers supporting artifacts, and assists with conducting review sessions for all necessary approvals.
• Develops knowledge and participates in the transition to operations functions following implementation delivery.
• Receives necessary information and training on applications during the implementation of new solutions, upgrades, and fixes.
• Works closely with other IT team members to resolve issues and implement solutions.
• Provides clear communication to end users regarding issues, resolutions, and timelines.
• Participates in Product Release management functions, which may include developing test plans, performing tests, facilitating end-user acceptance testing, and developing application validation scripts for ongoing operations.
• Seeks to identify repeatable issues or requests and performs continuous process improvement activities to ultimately improve customer satisfaction.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.

Required Minimum Knowledge, Skills, Abilities, and Training

• Excellent writing/documentation and communication skills.
• Fast learner, quality-conscious, and committed to providing exceptional customer service.
• Knowledge of troubleshooting hardware and software.
• 2 or more years’ experience with application support in a hospital or medical-related industry required.
• Strong analytical and problem-solving skills required.
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines is required.
• Proven interpersonal and relationship-building skills, with the ability to manage up, down, and across levels of the organization is required.
• Highly self-motivated, with the ability to complete assignments with limited supervision and attention to detail.
• Operational understanding and ability to work in a complex and matrix-oriented team environment.
• Strong command of key productivity applications: Google Workspace, Microsoft Visio, for example.
• Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired.
• Ideal candidates will have operational experience with a variety of applications.

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites, and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses, and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits, and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.