Associate Tech Support Analyst - National Remote

Optum; Alpharetta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated tech support professional to assist Radiology customers. This role involves troubleshooting complex systems, collaborating with teams, and contributing to a dynamic environment focused on health equity. Flexibility to telecommute is offered, allowing you to engage in meaningful work that improves health outcomes.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• 2+ years of experience in tech support diagnosing and troubleshooting systems.
• Ability to work 8:00am - 5:00pm ET or CT.

Responsibilities

• Troubleshoot issues on production RIS and PACS radiology systems.
• Liaison with internal teams to deliver on customer requests.
• Perform scheduled preventative maintenance and systems administration.

Skills

Troubleshooting

Communication

Team Collaboration

Continuous Learning

Education

High School Diploma/GED

Bachelor's Degree in Computer Science/Engineering

Tools

Windows Servers

Oracle databases

Local & Wide Area Networks

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Description:

Position takes direct calls from Radiology customers and provides support of Optum PACS to our contracted customers. Position is specifically located in the US as required for supporting our government customers. Currently, we achieve a 44% first-day closure rate for government customer complaints. Our objective key result (OKR) is to improve this to a 60% closure rate.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases


• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests


• Contribute to a fast-paced and highly collaborative team-based work environment


• Perform scheduled preventative maintenance and systems administration functions


• Identify opportunities for further team education and growth


• Participate in the creation of the training materials


• Seek and suggest competence and career development opportunities to current management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)


• 2+ years of experience in a tech support environment diagnosing and troubleshooting software and/or computer systems


• Ability to work 8:00am - 5:00pm Eastern Time Zone or Central Time Zone


• Ability to occasionally work on call and overtime as the business requires

Preferred Qualifications:

• Bachelor's Degree in Computer Science/Engineering OR Computer Technology Diploma


• Certification (MCSE, A+, etc.)


• Experience in a customer service environment

Soft Skills:

• Commitment to continuous learning and personal development


• Ability to develop in-depth product knowledge

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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