Associate Technical User Support Analyst

Medtronic; Lafayette (CO); Hybrid; USD 50,000 - 65,000; Full time

Job summary

A leading healthcare technology company is seeking an Associate Technical User Support Analyst. This full-time hybrid role involves providing technical support for gastrointestinal products, focusing on troubleshooting and problem-solving in a collaborative environment. Ideal candidates will have a background in Information Technology and strong analytical skills.

Qualifications

• Experience with Desktop Computers and Operating Systems.
• Knowledge of ITIL framework is a plus.

Responsibilities

• Specializing in gastrointestinal products support.
• Providing product support, networking, cloud solutions, and PC support.

Skills

Technical Support

Troubleshooting

Analytical Skills

Problem Solving

Education

Bachelor's degree in Information Technology

Tools

Desktop Computers

Operating Systems

Job description

Associate Technical User Support Analyst

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Company Description

Medtronic is a global healthcare technology leader focused on addressing challenging health problems with transformative innovations that improve lives.

Role Description

This is a full-time hybrid role for an Associate Technical User Support Analyst at Medtronic. The role is based in Lafayette, CO, with some work from home flexibility. The Associate Technical User Support Analyst is a Technical Contact Center role specializing in gastrointestinal products, with expertise in product support, networking, cloud solutions, and PC support.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Experience with Desktop Computers and Operating Systems
• Strong problem-solving abilities
• Ability to work independently and collaboratively
• Knowledge of ITIL framework is a plus
• Bachelor's degree in Information Technology or related field preferred

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: Medical Equipment Manufacturing

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