Associate Technical Analyst

Computacenter AG & Co. oHG; Idaho; Remote; USD 50,000 - 80,000; Full time

Job summary

An exciting opportunity awaits in a dynamic and rapidly expanding Network team. You will leverage your IT experience to deliver exceptional service to customers globally while working with cutting-edge technologies. This role offers a chance to enhance your skills and collaborate with talented professionals in a supportive environment. As part of a global team, you will engage in remote management, ensuring customer satisfaction and compliance with operational standards. If you are passionate about technology and thrive in a collaborative setting, this position is perfect for you.

Qualifications

• Experience in network operations/support is essential.
• Cisco CCNA certification or equivalent is required.

Responsibilities

• Perform remote management and technical work activities.
• Provide quality service and maintain SLA performance targets.

Skills

Network Operations

Cisco CCNA

Fault Finding

Customer Communication

Problem Solving

Incident Management

Education

2+ years industry experience

Tools

Cisco

HP

Aruba

Spectrum

NNMi

Solarwinds

Service-Now

Job description

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Associate Technical Analyst

Location: IN - Bangalore 24/7 | Job-ID: 212829 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team:
It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started your journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do:

1. Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
2. You will be working on industry leading technology and products including Cisco, HP, Aruba, etc.
3. You will be working on monitoring tools including Spectrum, NNMi, Solarwinds, HP IMC. Ticketing tools like Service-Now.
4. Provide quality of service to our customers for the ticket assigned to you.
5. Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
6. You will be working with a dynamic team, who supports our customers 24/7.
7. Maintain SLA performance targets.
8. Understand and adhere to compliance policies and procedures.
9. Keep skills up to date with IT industry standards as appropriate to the role/contract.

What you’ll need:

1. 2+ years industry experience in a network operations/support environment.
2. Cisco CCNA or equivalent.
3. Technical ability to provide 1st level network monitoring.
4. Technical ability to provide basic fault finding and fault escalation.
5. Monitoring ticket queue and resolving issues within defined SLA.
6. Working with a global team to resolve issues.
7. Monitoring connectivity and troubleshooting.
8. Good understanding of incident management activities.
9. Good ability to follow and document operational processes.
10. Strong experience with ticket management and change request management systems.
11. Strong experience with network monitoring/management tools/analysis tools.
12. Experience with liaising with carriers and vendors for faults.
13. Good communications and interpersonal skills.
14. A self-starter able to work independently but comfortable working in a team environment.
15. Good analytical and problem-solving skills.

About us:

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their businesses.