Associate Technical Support Analyst – CDK Service

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Dallas (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Associate Technical Support Analyst, where your passion for technology and problem-solving will shine! This remote role offers the chance to be the first point of contact for clients, troubleshooting software and technical issues while ensuring exceptional support. With a focus on collaboration and continuous learning, you will thrive in a supportive environment. Enjoy a competitive salary, comprehensive benefits, and the opportunity to make a real impact in a dynamic team that values innovation and growth. If you're ready to take your career to the next level, this is the perfect opportunity for you!

Benefits

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Medical Benefits

Dental Benefits

Vision Benefits

Qualifications

• 1+ year of experience in PC desktop or technical support with client interaction.
• Strong problem-solving and communication skills to negotiate and resolve issues efficiently.

Responsibilities

• Be the first point of contact for client and associate inquiries via phone, web chat, and email.
• Troubleshoot software and technical issues, guiding clients to timely resolutions.

Skills

Windows

iOS

Mobile Devices

Problem Solving

Communication Skills

Customer Service

Unix/Linux/SQL

Ticketing Systems (Remedy, Footprints)

Bilingual (French or Spanish)

Education

Associate's Degree

Bachelor's Degree

Tools

Unix/Linux

SQL

Microsoft Printing

Ticketing Systems

Job description

Unlock Your Potential as an Associate Technical Support Analyst – CDK Service at CDK Global!

We’re hiring for this WORK FROM HOME / REMOTE position, residing in any of the following locations:

Atlanta, GA, Dallas, TX, or Cincinnati, OH

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

Are you passionate about technology and problem-solving? Do you thrive on delivering exceptional support and making a difference? Join CDK Global’s dynamic team as an Associate Technical Support Analyst, where your skills will be at the forefront of creating outstanding client and associate experiences.

What You’ll Do:

• Be the first point of contact for client and associate inquiries via phone, web chat, email, and online tickets.
• Troubleshoot software and technical issues, guiding clients to timely resolutions with your expertise.
• Track, document, and manage cases, ensuring a smooth and efficient process for everyone involved.
• Collaborate with teammates to resolve issues and share knowledge in a supportive environment.
• Stay ahead of the curve by participating in training and adapting to evolving processes and technologies.

What You Bring:

• Proficiency in Windows, iOS, and mobile devices like smartphones and iPads.
• Strong problem-solving and communication skills to negotiate and resolve issues efficiently.
• A passion for customer service and the ability to manage competing priorities.

Preferred Skills and Experience:

• Associate’s or Bachelor’s degree (preferred).
• 1+ year of experience in PC desktop or technical support with client interaction.
• Familiarity with tools like Unix/Linux/SQL, Microsoft Printing, and ticketing systems like Remedy or Footprints.
• Certifications like A+, MCDST, or MCST are a bonus!
• Bilingual in French or Spanish? Even better!
• Automotive industry knowledge is a great advantage.

Why CDK Global?

At CDK Global, we create possibilities that empower our clients and associates. Join a culture of innovation, collaboration, and growth where your contributions truly matter.

Ready to make an impact? Step into a role where technology meets problem-solving, and your skills shine! Apply now and be part of something bigger.

Salary Range: $27.00 - $35.00 USD per hour

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.