Associate Technical Account Manager (Fully Remote)

PAR Technology Corporation; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for thousands of restaurants worldwide. The role focuses on owning technical delivery for assigned accounts across the PAR product portfolio, shaping strategic narratives in QBRs, and maintaining clear technical documentation.

You will drive integration workstreams using Postman, create operator-ready runbooks, surface cross-sell signals through technical discovery, document expansions in

Job description

• Serve as the technical owner for assigned accounts across the full PAR product portfolio.
• Co-create account plans with CSMs and lead technical narratives in QBRs.
• Maintain clear technical documentation for each account.

Integration & Technical Delivery:

• Own integration workstreams for mid-complexity accounts, designing scalable and secure solutions.
• Use Postman as a core delivery tool and enforce quality gates pre-launch.
• Produce operator-ready runbooks and rollback plans.

Upsell, Cross-Sell & Technical Discovery:

• Surface cross-sell and upsell signals through technical discovery.
• Document expansion signals in CRM and partner with CSMs.
• Contribute technical narrative to cross-sell conversations.

Cross-Functional Technical Coordination:

• Lead escalation coordination with Product and Engineering.
• Partner with Support for clean handoffs and root cause documentation.
• Keep all work items current with weekly updates.

PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants across 110+ countries. With a culture of 'Better Together', they offer unified customer experience solutions and value collaboration and innovation.