Associate Systems Analyst - PACS

WVU; Morgantown (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

WVU in Morgantown is seeking a candidate for an IT support role focused on diagnosing issues, supporting system modifications, and conducting training for end users. Responsibilities include troubleshooting, testing system updates, managing user security, and fostering a positive team environment. The role requires effective communication with business partners and collaboration with senior team members to enhance system functionality. Candidates should demonstrate a commitment to continuous improvement and technical knowledge growth.

Qualifications

• Assist in diagnosing and resolving IT issues efficiently.
• Support user security management under senior supervision.
• Participate in functional and integrated testing of systems.

Responsibilities

• Support daily troubleshooting and problem-solving efforts.
• Participate in system testing and performance optimization.
• Deliver classroom and one-on-one training for end users.

Job description

**MINIMUM QUALIFICATIONS****:****PREFERRED QUALIFICATIONS****:*** **Assist in Diagnosing and Resolving IT Issues:** Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.* **Support System Modifications, Implementation, and Testing:** Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.* **Participate in Functional and Integrated Testing:** Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.* **Contribute to System Error Correction and Optimization:** Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions.* **Assist with User Security Management:** Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control.* **Collaborate on System Enhancements and Optimization:** Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.* **Support Data Import/Export and Basic Reporting:** Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization.* **Collaborate Effectively and Proactively Communicate:** Work closely with team members, providing clear updates to ensure alignment with project goals.* **Effectively Communicate with Business Partners:** Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.* **Foster a Positive Team Environment:** Contribute to a supportive, respectful, and collaborative work culture.* **Demonstrate Openness to Feedback and Continuous Improvement:** Actively seek and apply feedback and suggest process improvements.* **Ensure Reliable Remote Communication:** Maintain consistent communication with the team for seamless collaboration.* **Provide End-User Support and Training:** Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems.* **Assess User Readiness and Abilities:** Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs.* **Deliver Systems Support:** Offer ongoing end-user systems support to resolve issues and enhance system proficiency.* **Content Development:** Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.* Demonstrates growing commitment to expanding technical knowledge.* Utilizes resources such as application community sites, professional networks, and industry tools.* Applies new skills to support tasks and contribute to team objectives.* Attends basic training sessions and workshops.* Follows industry news and monitors basic trends.* Identifies key areas for personal and professional improvement.* Participates in team discussions and knowledge-sharing activities.* Conducts basic research for projects and contributes to content development.* Accepts and incorporates feedback from peers and supervisors.* Shares knowledge informally with peers.* Collaborates with other teams to gain a better understanding of their processes.