PACS Administrator – MIS (FT Days)

Arkansas Heart Hospital; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Arkansas Heart Hospital is seeking a PACS systems professional to support, customize and optimize imaging solutions across its hospitals and clinics, addressing clinical and business needs and driving system improvements to enhance patient care.

The role involves coordinating with clinical and non-clinical stakeholders, planning upgrades, testing, documenting enhancements, and ensuring stable, integrated PACS performance while working with external radiology partners.

Responsibilities

• Maintains current knowledge of health reform initiatives, revenue cycle management, and patient care as they pertain to business and application/system needs.
• Coordinates with user liaisons, both clinical and non-clinical, to assess business and departmental needs and objectives (i.e., current business processes, compliance requirements, areas for improvement).
• Performs feasibility analysis and prepares project plans to ensure business needs are integrated with system design and functionality.
• Monitors and reports on project activities and reports on status within published timelines.
• Manages PACS vendor overall relationship, including licenses, contracts, issue resolution and service level expectations.
• Build relationships with external Radiology partner
• Reviews external study process flow and recommends areas for improvements
• Reviews Physician process and workflow for reading outside entity studies and recommends process improvements
• Plan and coordinate PACS upgrades and enhancements with stakeholders
• Communicates any software problems and issues to the vendor software development and support teams.
• Prepares test data, tests, and reviews system enhancements.
• Leads integration and user acceptance testing and follows up with users and vendors to ensure infrastructure stability and application/system optimization.
• Prepares program, system and user documentation for enhancements.
• Performs complex analysis and troubleshooting for various PACS applications.
• Provide Clinical staff training and optimization ideas for all modules related to the different PACS systems allowing them to improve patient experience
• Explains technical material in an understandable manner to less technically proficient users.
• Performs other duties as assigned.

Job description

This position is responsible for supporting, customizing and optimizing the PACS system(s) to assist AHH in addressing imaging needs, strengthening the revenue cycle, and caring for patients. Evaluates complex system needs of clinical staff and physicians related to the use of multiple PACS systems across multiple hospitals and clinics. Responsible for understanding clinical and business stakeholder needs, researching issues and designing and delivering quality resolutions. Works to continually improve the system(s) through upgrades, expansion and other process improvement efforts.

Primary Duties

• Maintains current knowledge of health reform initiatives, revenue cycle management, and patient care as they pertain to business and application/system needs.
• Coordinates with user liaisons, both clinical and non-clinical, to assess business and departmental needs and objectives (i.e., current business processes, compliance requirements, areas for improvement).
• Performs feasibility analysis and prepares project plans to ensure business needs are integrated with system design and functionality.
• Monitors and reports on project activities and reports on status within published timelines.
• Manages PACS vendor overall relationship, including licenses, contracts, issue resolution and service level expectations.
• Build relationships with external Radiology partner
• Reviews external study process flow and recommends areas for improvements
• Reviews Physician process and workflow for reading outside entity studies and recommends process improvements
• Plan and coordinate PACS upgrades and enhancements with stakeholders
• Communicates any software problems and issues to the vendor software development and support teams.
• Prepares test data, tests, and reviews system enhancements.
• Leads integration and user acceptance testing and follows up with users and vendors to ensure infrastructure stability and application/system optimization.
• Prepares program, system and user documentation for enhancements.
• Performs complex analysis and troubleshooting for various PACS applications.
• Provide Clinical staff training and optimization ideas for all modules related to the different PACS systems allowing them to improve patient experience
• Explains technical material in an understandable manner to less technically proficient users.
• Performs other duties as assigned.