Associate Systems Analyst (Active Secret Clearance)

Akima, LLC; Honolulu (HI); On-site; USD 65,000 - 70,000; Full time

Job summary

A leading company is seeking an Associate Systems Analyst to support the US Army Corp of Engineers in Hawaii. The role involves managing IT service delivery, incident management, and enhancing user experience through various ITIL-based practices. Candidates must hold an active DoD clearance and have relevant educational qualifications. Join a team that values innovation and commitment to excellence while providing comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Qualifications

• 1+ year of relevant experience in IT service delivery.
• Active DoD Secret Clearance.
• DoD 8570 compliant: A+, Security+.

Responsibilities

• Utilize ITIL practices for IT Service Management.
• Provide incident management services adhering to SLA metrics.
• Support overall sustainment operation of USACE systems.

Skills

Troubleshooting

Conflict Resolution

Communication

Education

Bachelor’s degree in technical discipline

Tools

ITIL

Windows O/S

Active Directory

VOIP

Ticket Management Tool

Job description

Compass Point an AKIMA Company is looking for an Associate Systems Analyst to join our team supporting US Army Corp of Engineers. In this role, you will be a part of an enterprise IT Service Delivery and Service Level Agreement (SLA) Managementprocess for USACE locations. Candidate must possess active DoD secret clearance and a combination of education andexperience demonstrating an understanding of IT service management, incident management, and problem resolutionsprocess, or equivalent. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!

Responsibilities

Associate Systems Analyst shall perform the following duties including but are not limited to:

• Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuseson solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6services with the needs of its customers and end users.
• Support overall sustainment operation of USACE Systems including the management, operation, as well as user-sidesupport of associated hardware, software, peripheral equipment, as well as service management processes. Utilize and demonstrate expert understanding of the knowledge required for each.
• Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA)metrics and Key Performance Indicators set forth by the program. Ensure on-time delivery and execute all aspects ofdesktop engineering technical assistance and support.
• Document, coordinate, and troubleshooting technical questions and reported incidents from users that report systemproblems or incidents. Problems may include poor system response time, potential security incidents, inability toaccess system resources, or questions on the use of a specialized software. The Associate Systems Analyst mayalternatively train end-users to perform the resolution steps through self-service, or by another area, such as the securityadministration, systems administrator, etc., based on Cloud Lake’s organizational structure and separation of dutiesprinciples in place.
• Communicate, plan, schedule, document, and manipulate data (spreadsheet and databases) for existing metrics andsystem related issues as needed.
• Perform and conduct research of potential resolution of technical issues. Provide knowledge management support byupdating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
• Work closely with Engineering, Security, and Systems Administration teams to incorporate customer feedback andaddress key support and usability concerns for customers.
• Communicate and interact effectively with internal and external partners including but not limited to, 3rd party supportteam, Government customers, and system users across USACE enterprise.
• Facilitate increased communication for resolution of system or security related incidents.
• Analyze, review, measure, and report on Service Level Performance against agreed upon SLA and provide ongoingrecommendations for process improvement.
• Evaluate tools, best practices, technologies, and approaches to IT service delivery problems / issues for incorporationinto the overall service management policies and procedures.
• Administer and maintain the ticket management tool and promote the proper use of the tool to ensure each userexperience quality / reported incident is properly documented, monitored, resolved, and evaluated. Identify, log and trackuser issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.
• Support deployment of integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing,testing, tracking, distribution, storage, and transportation of assets.
• Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUSand OCONUS locations.

Qualifications

• Bachelor’s degree in technical discipline or equivalent (relevant professional experience or military service is anacceptable substitute) and 1+ year of relevant professional experience.
• Active DoD Secret Clearance is required.
• DoD 8570 compliant: A+, Security+.
• Demonstrated experience with IT Service Delivery / Incident Management Process in a large enterprise (supportingWindows O/S, Servers, Active Directory, VOIP, etc.).
• Strong written and verbal communication skills.
• Strong troubleshooting and conflict resolution skills.
• Ability to work flexible hours and be on-call.

Job ID

2025-17521
Work Type

On-Site
Pay Range

$65,000 -$70,000
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.