Associate Systems Analyst (Active Secret Clearance) - Fort Shafter, HI

VetJobs; Honolulu (HI); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading organization is hiring an Associate Systems Analyst to support the US Army Corps of Engineers at Fort Shafter, HI. This role focuses on IT service delivery and requires an active DoD Secret Clearance, with responsibilities including incident management and IT service management best practices. Ideal candidates will possess strong communication and troubleshooting skills, and the position is on-site.

Benefits

Comprehensive benefits program, including medical and 401(k)

Paid Time Off (PTO) for regular employees

Qualifications

• 1+ year of relevant professional experience.
• Active DoD Secret Clearance.
• DoD 8570 compliant: A+, Security+.

Responsibilities

• Utilize ITIL practices for IT Service Management (ITSM).
• Provide incident management services in adherence to SLA metrics.
• Document and coordinate technical questions and incidents.

Skills

Strong written and verbal communication skills

Troubleshooting and conflict resolution skills

Education

Bachelor’s degree in technical discipline or equivalent

High School/GED

Job description

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Job Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

Compass Point an AKIMA Company is looking for an Associate Systems Analyst to join our team supporting US Army Corp of Engineers. In this role, you will be a part of an enterprise IT Service Delivery and Service Level Agreement (SLA) Management process for USACE locations. Candidate must possess active DoD secret clearance and a combination of education and experience demonstrating an understanding of IT service management, incident management, and problem resolutions process, or equivalent. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!

Responsibilities

Associate Systems Analyst shall perform the following duties including but are not limited to:

Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.

Support overall sustainment operation of USACE Systems including the management, operation, as well as user-side support of associated hardware, software, peripheral equipment, as well as service management processes. Utilize and demonstrate expert understanding of the knowledge required for each.

Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program. Ensure on-time delivery and execute all aspects of desktop engineering technical assistance and support.

Document, coordinate, and troubleshooting technical questions and reported incidents from users that report system problems or incidents. Problems may include poor system response time, potential security incidents, inability to access system resources, or questions on the use of a specialized software. The Associate Systems Analyst may alternatively train end-users to perform the resolution steps through self-service, or by another area, such as the security administration, systems administrator, etc., based on Cloud Lake’s organizational structure and separation of duties principles in place.

Communicate, plan, schedule, document, and manipulate data (spreadsheet and databases) for existing metrics and system related issues as needed.

Perform and conduct research of potential resolution of technical issues. Provide knowledge management support by updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable.

Work closely with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers.

Communicate and interact effectively with internal and external partners including but not limited to, 3rd party support team, Government customers, and system users across USACE enterprise.

Facilitate increased communication for resolution of system or security related incidents.

Analyze, review, measure, and report on Service Level Performance against agreed upon SLA and provide ongoing recommendations for process improvement.

Evaluate tools, best practices, technologies, and approaches to IT service delivery problems / issues for incorporation into the overall service management policies and procedures.

Administer and maintain the ticket management tool and promote the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated. Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.

Support deployment of integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.

Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations.

Auto req ID

448675BR

Minimum Education Required

High School/GED

Job_Category

Analyst

Qualifications

Additional Qualifications/Responsibilities

Bachelor’s degree in technical discipline or equivalent (relevant professional experience or military service is an acceptable substitute) and 1+ year of relevant professional experience.

Active DoD Secret Clearance is required.

DoD 8570 compliant: A+, Security+.

Demonstrated experience with IT Service Delivery / Incident Management Process in a large enterprise (supporting Windows O/S, Servers, Active Directory, VOIP, etc.).

Strong written and verbal communication skills.

Strong troubleshooting and conflict resolution skills.

Ability to work flexible hours and be on-call.

Pay Range

$65,000 -$70,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

City*

Fort Shafter

State*

Hawaii

Job Code

Operations_ Specialist

Affiliate Sponsor

Akima

Salary Range

$60,000-$75,000

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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