Endpoint Engineer

Jobtailor

Plano (TX)

On-site

USD 90,000 - 130,000

Full time

5 days ago

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Job summary

Jobtailor is seeking an experienced End-User Support specialist focused on mobile devices (iOS, Android) in Plano, TX. You will provide end-user support for mobile devices, monitor system performance, and collaborate with engineering teams to resolve incidents based on log data.

Candidates should have 10+ years of experience, hands-on experience with Omnissa Workspace ONE and Microsoft Intune, strong documentation skills, and familiarity with change management concepts.

Qualifications

10+ years of experience in end-user or IT support.
Experience supporting mobile devices (iOS, Android).
Experience with Workspace ONE and Intune.
Strong documentation and incident-tracking skills.
Familiarity with change management concepts and policies.

Responsibilities

Provide end-user support for mobile devices and systems.
Monitor system performance, compliance, and logging.
Collaborate with engineering teams to resolve incidents via log data.
Coordinate with security teams to ensure endpoint protection.
Document incidents and resolutions accurately.

Skills

End-user support

Troubleshooting

Documentation

Collaboration

Attention to detail

Communication

Change management

Tools

Omnissa Workspace ONE

Microsoft Intune

ServiceNow

Job description

Provide end-user support for mobile devices (iOS, Android), including smartphones, tablets, and mobile applications
Monitor system performance, compliance, and logging/monitoring
Collaborate with engineering teams to resolve incidents based on log data
Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
Troubleshoot endpoint and mobile-device issues
Document incidents and problem resolutions carefully and accurately

Requirements

10+ years of experience
Experience supporting and using Omnissa Workspace ONE
Experience supporting and using Microsoft Intune
Medium level of knowledge and experience with Apple MacOS support and troubleshooting
Experience providing end-user support for mobile devices (iOS, Android), including smartphones, tablets, and mobile applications
Experience monitoring system performance, compliance, and logging/monitoring
Experience collaborating with engineering teams to resolve incidents based on log data
Experience collaborating with security and compliance teams to ensure endpoint protection and policy enforcement
Strong troubleshooting methodology skills
Ability to document incidents and problem resolutions carefully and accurately
Excellent documentation and writing skills
Experience with change management concepts, tools, and implementations preferred
Experience with ServiceNow desired

Core Competencies

Demonstrates extensive experience in providing end-user support for mobile devices, including iOS and Android, while ensuring compliance and system performance through effective monitoring and collaboration with engineering and security teams. Proficient in troubleshooting methodologies and documentation practices to resolve incidents accurately.

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