Associate, Strategy & Operations, Merchant Onboarding & Experience

Inested; New York (NY); Presencial; USD 110 000 - 170 000; Tempo integral

Resumo da oferta

Inested is seeking a SMB Onboarding Strategy & Operations (S&O) lead to improve the end-to-end onboarding experience for small and medium-sized merchants. You will identify process inefficiencies, build visibility tools, and drive scalable solutions across cross-functional teams to streamline onboarding.

As the single-threaded owner for SMB onboarding, you will ensure merchants are launched quickly and powered by data-driven insights and aligned operationally within the organization.

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About the role

About the Team

The New Vertical Onboarding Strategy & Operations team drives a fast, seamless onboarding experience for merchants across the SMB segments. We collaborate closely with cross-functional partners to enhance visibility, streamline workflows, and reduce onboarding friction through scalable process and product improvements. Our mission is to ensure every merchant launches smoothly and efficiently, powered by data-driven insights and strong operational alignment.

About the Role

The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end-to-end onboarding experience for small and medium-sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross-functional teams. This role acts as the single-threaded owner for SMB onboarding, ensuring merchants are launched quickly,