Associate Logistics Specialist- Weekend Afternoons

RXO, Inc.; Southfield (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking an Associate Specialist, Logistics in the United States. The role requires delivering exceptional service to customers and drivers before, during, and after calls, with a schedule of Saturday through Tuesday from 12:30pm to 11:00pm.

You will monitor pickups, coordinate with drivers and customers, and input data into the dispatch system while maintaining strong communication. Prior experience with high-volume calls and transportation knowledge is preferred.

Qualifications

• Strong organizational and time management skills in a fast-paced environment.
• Basic computer skills.
• Flexible schedule availability, including overtime and holidays.
• Experience with high call volume.
• Driver and customer interaction experience.
• Knowledge of the transportation industry.
• Excellent phone communication skills.

Responsibilities

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule.
• Answer incoming driver and customer calls/emails, and take care of their needs.
• Call and get updates from drivers/carriers and input accurate information into the dispatch system.
• Communicate any issues with customers/drivers.

Skills

Organizational skills

Time management

Multitasking

Customer service

Phone communication

Microsoft Office

Transportation industry knowledge

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Shift Schedule

Saturday- Tuesday; 12:30pm- 11:00pm

As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day-to-day will look like:

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system • Communicate any issues with customers/drivers
• Monitor and update all Active Run problems

At a minimum, you’ll need:

• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
• Basic computer skills

It’d be great if you also have:

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include holidays
• Experience dealing with high phone volume in a deadline-driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office
• Excellent phone communication skills
• Knowledge of the transportation industry

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.