Associate Solutions Engineer: AI & Cloud CX

Talkdesk; San Francisco (CA); On-site; USD 124,000 - 164,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Uncapped PTO & holiday pay

Paid Holidays

Job summary

Talkdesk is seeking an Associate Solutions Engineer, an early-career technical sales role focused on AI-powered customer experience transformation. You will support demonstrations, learn customer environments, and collaborate with Account Executives and engineers to bridge business challenges with Talkdesk solutions.

The role emphasizes growth into a trusted technical advisor, with exposure to AI platforms, cloud contact center technology, and enterprise integrations.

Qualifications

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred.
• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication style for different audiences.
• Strong presentation skills or a desire to develop into a confident presenter.
• High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must.
• Strong problem-solving skills and the ability to connect customer needs to potential solutions.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
• Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
• Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.
• Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
• Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
• Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
• Develop foundational knowledge of Talkdesk solutions including AI Platform, cloud contact center technology, and workflows.
• Collaborate with multiple teams to support high-quality customer engagements.
• Participate in customer meetings, discovery sessions, demos, AI workshops, and enablement sessions.
• Build confidence in explaining technical concepts in a clear, business-oriented way.
• Support competitive positioning by learning how to differentiate Talkdesk solutions.
• Contribute to internal enablement, demo assets, and knowledge sharing.
• Develop understanding of how AI, automation, and enterprise integrations can transform customer experiences.
• Continuously develop technical, presentation, consulting, and customer-facing skills through training and mentorship.
• Travel to customer meetings and events as needed.

Skills

Excellent communication

Strong presentation skills

Curiosity and coachability

Problem-solving

Explain concepts clearly

Fast-paced teamwork

Education

Bachelor’s degree in a technical, business, data, communications, or related field

Tools

Salesforce

Zendesk

ServiceNow

Job description

Talkdesk is seeking an Associate Solutions Engineer, an early-career technical sales role focused on AI-powered customer experience transformation. You will support demonstrations, learn customer environments, and collaborate with Account Executives and engineers to bridge business challenges with Talkdesk solutions.

The role emphasizes growth into a trusted technical advisor, with exposure to AI platforms, cloud contact center technology, and enterprise integrations.