AI Enablement Architect for Platform & CX

Talkdesk2; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

Talkdesk2 is seeking a Principal Enablement Consultant to drive AI innovation and customer engagement. This role emphasizes leveraging Talkdesk AI to enhance customer experience and support internal and external stakeholders.

The ideal candidate will have 5+ years in customer experience and a deep understanding of AI and cloud contact center platforms. Competitive benefits and opportunities for professional growth are included.

Qualifications

• 5+ years in customer experience or related roles.
• demonstrated ability to analyze complex systems.
• Experience enabling adoption of SaaS solutions.

Responsibilities

• Develop deep expertise across the Talkdesk platform.
• Design and deliver product technical training.
• Provide expertise in integration patterns and best practices.
• Analyze existing product functionality for AI opportunities.
• Serve as a senior point of contact for inquiries.

Skills

Customer experience understanding

AI application knowledge

Strong analytical skills

Excellent communication skills

Problem-solving skills

Job description

Talkdesk2 is seeking a Principal Enablement Consultant to drive AI innovation and customer engagement. This role emphasizes leveraging Talkdesk AI to enhance customer experience and support internal and external stakeholders.

The ideal candidate will have 5+ years in customer experience and a deep understanding of AI and cloud contact center platforms. Competitive benefits and opportunities for professional growth are included.