Associate Solutions Engineer — AI-Driven CX Solutions

Talkdesk; Seattle (WA); On-site; USD 124,000 - 164,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk is seeking an Associate Solutions Engineer to support the Solutions Engineering team in helping customers understand Talkdesk solutions and AI-powered enhancements. This role emphasizes learning, collaboration with account executives, and developing expertise in cloud contact center technology and automation.

Ideal candidates are curious, coachable, customer-focused, technically minded, and eager to grow into a trusted technical advisor.

Qualifications

• Bachelor’s degree in a technical, business, data, communications, or related field.
• Strong communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication style for different audiences.
• High level of curiosity, coachability, initiative, and willingness to learn.

Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
• Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.
• Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
• Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
• Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
• Develop foundational knowledge of Talkdesk solutions including Talkdesk AI Platform, cloud contact center technology, workflows, reporting, integrations, and automation.

Skills

Excellent communication

Presentation skills

Curiosity

Technical mindset

Problem solving

Team collaboration

Multi-priority management

Customer focus

AI/Cloud interest

Education

Bachelor’s degree in a technical, business, data, communications, or related field

Tools

Salesforce

Zendesk

ServiceNow

Amazon Connect

Genesys

NICE

Five9

Job description

Talkdesk is seeking an Associate Solutions Engineer to support the Solutions Engineering team in helping customers understand Talkdesk solutions and AI-powered enhancements. This role emphasizes learning, collaboration with account executives, and developing expertise in cloud contact center technology and automation.

Ideal candidates are curious, coachable, customer-focused, technically minded, and eager to grow into a trusted technical advisor.