Associate AI Solutions Engineer

Talkdesk; Boise (ID); On-site; USD 124,000 - 164,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk is seeking an Associate Solutions Engineer in the United States to joining a fast-growing team focused on AI-driven customer experience solutions. This early-career role supports discovery, product demonstrations, and technical sales activities, helping customers understand Talkdesk value and driving measurable business outcomes.

Ideal candidates are curious, coachable, and capable of learning Talkdesk solutions, collaborating with account executives, success teams, product management,

Qualifications

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred.
• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication style for different audiences.
• Strong presentation skills or a desire to develop into a confident presenter.
• High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must.
• Strong problem-solving skills and the ability to connect customer needs to potential solutions.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
• Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
• Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.
• Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
• Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
• Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
• Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.
• Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.
• Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.
• Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.
• Support competitive positioning by learning how to differentiate Talkdesk solutions in the market.
• Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
• Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.
• Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
• Travel to customer meetings, internal events, and team sessions as needed.

Skills

Communication

Presentation skills

Problem solving

Collaboration

Curiosity/coachability

Fast-paced environment

Attention to detail

Business acumen

Customer-focused

Technical curiosity

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Zendesk

ServiceNow

Amazon Connect

Genesys

NICE

Five9

Job description

Talkdesk is seeking an Associate Solutions Engineer in the United States to joining a fast-growing team focused on AI-driven customer experience solutions. This early-career role supports discovery, product demonstrations, and technical sales activities, helping customers understand Talkdesk value and driving measurable business outcomes.

Ideal candidates are curious, coachable, and capable of learning Talkdesk solutions, collaborating with account executives, success teams, product management,