Associate Software Support Analyst

TEKsystems; United States; Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401(k) with company match

Life insurance

Disability insurance

Education assistance

Job summary

TEKsystems seeks an Associate Software Support Analyst to join the Customer Support Team in Chesapeake, VA. The role requires handling incoming support requests, diagnosing issues, and coordinating with internal teams, with on-call duties including nights and weekends.

The ideal candidate has an Associate's degree with 1+ year of related experience, and familiarity with Windows/Linux terminals; ServiceNow and Jira experience plus ITIL certification are preferred.

Qualifications

• Associates degree in a related field with 1+ year experience.
• Must be able to work rotating on-call shifts including nights, weekends, and holidays.
• Working experience with Windows/Linux Terminals.
• Excellent verbal and written communication skills; independent problem solver and able to communicate technical information to diverse audiences.
• Preferred: ServiceNow and Jira experience; ITIL Certification; Java-based software experience; Oracle SQL.

Responsibilities

• Serve as first responder for incoming support requests.
• Answer calls to the Customer Support Desk and capture information on service requests.
• Manage and resolve support requests including application questions, operational access, or product functionality issues for INIT's proprietary software.
• Escalate support requests to internal teams as required.
• Follow through to obtain status updates and liaise between customers and internal teams.

Skills

Technical support

Application support

Support

Education

Associates degree in related field

Tools

ServiceNow

Jira

Java

Oracle SQL

ITIL certification

Job description

Description

INIT Innovations in Transportation, Inc. is a leading provider of Intelligent Transportation Systems for public transportation. As a turnkey supplier, INIT develops, produces, installs, and maintains integrated hardware and software solutions for all keys tasks required by transportation authorities.We are currently looking for a highly motivated Associate Software Support Analyst to join our Customer Support Team. We need a self-starting, detail-oriented individual with the ability to communicate with our customers, analyze problems, and see them through to resolution. The individual will be required to contribute to other aspects of the Customer Support Team.

Specific Job Functions

• Serve as first responder for incoming support requests.
• Answers calls to the Customer Support Desk and accurately captures information on all service requests.
• Manage and resolve incoming customer support requests that may consist of application questions, operational access, or product functionality issues for INITs proprietary software.
• Escalate support requests to internal teams as required.
• Follow through to obtain status updates.
• Facilitate issue resolution by being a liaison between our customers and internal teams through regular ticket follow-ups.
• Document issues promptly and accurately.
• Keep up to date on the latest technology around our integrated products.
• Continue to increase individual skills which aid in the support of our products.
• Participate in knowledge sharing and problem solving with fellow team members.

Skills

• Technical support
• Application support
• Support

Top Skills Details

• Technical support
• Application support
• Support

Additional Skills & Qualifications

• Qualifications:Associates degree in a related field with 1+ year experience, or equivalent experience.
• Must be able to work rotating on-call shifts including nights, weekends, and holidays.
• Working experience with Windows/Linux Terminals
• Desired Characteristics:Excellent verbal and written communication skills.Independent problem solver able to troubleshoot and communicate technical software related information to diverse audiences.High energy and a high degree of flexibility to adapt to challenges.Confidence in public speaking.
• Preferred Qualifications:Experience with ServiceNow and JiraITIL CertificationExperience with Java based softwareExperience with Oracle SQL

Experience Level

Entry Level

Job Type & Location

This is a Permanent position based out of Chesapeake, VA.

Pay and Benefits

The pay range for this position is $50000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Competitive paid time off, starting with 15 days of vacation, increasing with tenure, plus 11 paid holidays, a personal day, and a community service day
• 6 paid sick days annually
• Paid parental leave
• 100% employer-paid health and dental insurance for employees, with generous dependent coverage contributions
• 401(k) with company match (currently dollar-for-dollar up to 5% of salary)
• Company-paid life insurance, plus short-term and long-term disability insurance
• Flexible Spending Accounts (medical, dependent care, and limited FSA options) with employer contributions for eligible medical plans
• Annual benefit allowance for optional employee benefits
• Continuing education assistance and support for professional development
• Optional benefits include accident insurance, legal services, identity theft protection, adoption assistance, education assistance, and student loan repayment assistance

Application Deadline

This position is anticipated to close on Oct 19, 2026.

Workplace Type

This is a hybrid position in Chesapeake,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.