Associate Registrar

William Paterson University; North Carolina; On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

William Paterson University seeks an Associate Registrar reporting to the University Registrar. You will provide strategic leadership for core registrar operations, aligning processes with policy and institutional priorities to support student success.

You will oversee catalog systems, ensure compliance with FERPA, and drive improvements across campuses. The role requires a master’s degree and several years in enrollment management, plus strong communication and collaboration skills.

Qualifications

• Master’s degree in a field related to the position.
• 5 years of related work experience in an Enrollment Management Office in higher education.
• Strong knowledge of FERPA and compliance reporting.
• Proficiency with MS Office software and student information systems (e.g., Banner).
• Demonstrated understanding of complex databases and computer systems researching and collecting data.
• Possess critical thinking and interpretive skills to analyze situations, define problems, interpret policies, identify concerns, develop and propose solutions.
• Ability to work collaboratively with others, and high degree of professionalism required.
• Demonstrated strong organizational, analytical, written, verbal communication and presentation skills.

Responsibilities

• Provide strategic oversight of registrar systems and catalog operations; ensure updates align with policy and program development.
• Lead continuous improvement of registrar workflows and processes across campuses and modalities.
• Guide planning and implementation of certificate and new programs with compliance in mind.
• Direct operational planning to support enrollment growth and program onboarding.
• Supervise staff handling core student records and audits, offering systems analysis and process redesign.

Skills

FERPA knowledge

MS Office

Analytical thinking

Collaboration

Communication skills

Organizational skills

Problem-solving

Presentation skills

Education

Master’s degree

Tools

Banner

Job description

Thank you for your interest in working at William Paterson University.

William Paterson University is a purpose-driven, proudly diverse community—designated as both a public Hispanic-Serving Institution and Minority-Serving Institution—committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award.

Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings—preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.

Job Summary

Reporting to the Registrar, the Associate Registrar provides operational leadership for core functions that support the mission of the Registrar’s Office and the institution. The role focuses on ensuring effective, compliant, and student‑centered operations while anticipating and responding to changes in enrollment patterns, academic programming, and institutional priorities. The Associate Registrar demonstrates forward‑thinking leadership by evaluating and improving processes, aligning resources and workflows across the office, and identifying opportunities to enhance service delivery, efficiency, and consistency in support of academic and student success goals.

This position provides high‑level strategic direction for a wide range of departmental operations and delivers internal and external training, along with comprehensive documentation for policies and procedures.

Principal Responsibilities

• Provide strategic oversight of academic systems and catalog operations, including Banner, Degree Works, and Banner Workflow; serve as senior backup and ensure accurate, timely updates aligned with academic policy and new certificate and degree program development.
• Lead the continuous improvement of registrar systems, workflows, and business processes to support scalable, efficient operations across all campuses and modalities.
• Partner with academic leadership, administrative units, and campus stakeholders to guide the planning, launch, and operational integration of certificate and emerging academic programs, ensuring compliance and smooth execution.
• Direct operational planning to support enrollment growth, including onboarding new programs, aligning registrar services with student needs, and proactively addressing process and capacity requirements.
• Manage and supervise staff responsible for core student record services (transfer credit evaluation, enrollment verification, transcripts, degree and certificate audits), providing senior‑level systems analysis, project management, and process redesign to enhance service quality and user experience.
• Serve as the institutional data steward for student academic records, ensuring data integrity, regulatory compliance, and timely, effective response to internal and external reporting needs.
• Oversee the clear and consistent communication of academic policies, procedures, and student rights, maintaining accurate and accessible information across all platforms.
• Represent the Office of Registration Services and the University Registrar on committees, working groups, and institutional initiatives, contributing subject‑matter expertise and leadership on special projects.
• Ensure compliance with FERPA, federal and New Jersey regulations, and University policies while fostering a collaborative, service‑oriented, and learning‑focused work environment.
• Provide operational leadership for the Registrar’s Office in the absence of the University Registrar and perform additional managerial duties as assigned.

Minimum Qualifications

• Master’s degree in a field related to the position.
• 5 years of related work experience in an Enrollment Management Office in higher education, experience working in the area of registrar or registration services preferred.
• Strong knowledge of FERPA and student related compliance reporting.
• Proficiency with MS Office software and student information systems (e.g., Banner).
• Demonstrated understanding of complex databases and computer systems researching and collecting data.
• Possess critical thinking and interpretive skills to analyze situations, define problems, interpret policies, identify concerns, develop and propose solutions.
• Ability to work collaboratively with others, and high degree of professionalism required.
• Demonstrated strong organizational, analytical, written, verbal communication and presentation skills.
• Excellent interpersonal, organizational, and problem‑solving skills.

This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Salary - NAL - $74,251 - $111,000

This position may be eligible for a comprehensive benefits package, which includes health and dental insurance and retirement plans. To learn more, please visit: Benefits Package Pamphlet (NAL)

Salary Range:

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Total Rewards and Benefits:

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EEO Statement

William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.

For more information, visit University Facts