Associate Registrar

WPU The William Paterson University of New Jersey; United States; On-site; USD 74,000 - 111,000; Full time

Job summary

William Paterson University seeks an Associate Registrar to lead registrar functions across campuses, overseeing student records, catalog operations, and data governance to ensure accuracy and regulatory compliance.

The role directs staff, partners with academic leadership on program launches, and drives service improvements for enrollment and reporting while upholding data integrity and student success.

Qualifications

• Master’s degree in a field related to the position.
• Minimum 5 years in an Enrollment Management Office in higher education.
• Strong knowledge of FERPA and compliance reporting.
• Proficiency with MS Office and Banner Student Information System.
• Excellent interpersonal, organizational, and communication skills.

Responsibilities

• Provide strategic oversight of academic systems and catalog operations.
• Lead continuous improvement of registrar systems, workflows, and processes.
• Ensure FERPA compliance and regulatory reporting.
• Coordinate with academic leadership and campus stakeholders on program launches.
• Supervise staff responsible for student records and related services.
• Represent the Office of Registration Services on committees and initiatives.

Skills

FERPA knowledge

Analytical thinking

Professional communication

Collaboration

Education

Master’s degree in a related field

Tools

Banner

MS Office

Job description

Thank you for your interest in working at William Paterson University. William Paterson University is a purpose-driven, proudly diverse community—designated as both a public Hispanic-Serving Institution and Minority-Serving Institution—committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award. Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings—preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.

Job Summary Reporting to the Registrar, the Associate Registrar provides operational leadership for core functions that support the mission of the Registrar’s Office and the institution. The role focuses on ensuring effective, compliant, and student‑centered operations while anticipating and responding to changes in enrollment patterns, academic programming, and institutional priorities. The Associate Registrar demonstrates forward‑thinking leadership by evaluating and improving processes, aligning resources and workflows across the office, and identifying opportunities to enhance service delivery, efficiency, and consistency in support of academic and student success goals. This position provides high‑level strategic direction for a wide range of departmental operations and delivers internal and external training, along with comprehensive documentation for policies and procedures.

Principal Responsibilities

Provide strategic oversight of academic systems and catalog operations, including Banner, Degree Works, and Banner Workflow; serve as senior backup and ensure accurate, timely updates aligned with academic policy and new certificate and degree program development. Lead the continuous improvement of registrar systems, workflows, and business processes to support scalable, efficient operations across all campuses and modalities. Partner with academic leadership, administrative units, and campus stakeholders to guide the planning, launch, and operational integration of certificate and emerging academic programs, ensuring compliance and smooth execution. Direct operational planning to support enrollment growth, including onboarding new programs, aligning registrar services with student needs, and proactively addressing process and capacity requirements. Manage and supervise staff responsible for core student record services (transfer credit evaluation, enrollment verification, transcripts, degree and certificate audits), providing senior‑level systems analysis, project management, and process redesign to enhance service quality and user experience. Serve as the institutional data steward for student academic records, ensuring data integrity, regulatory compliance, and timely, effective response to internal and external reporting needs. Oversee the clear and consistent communication of academic policies, procedures, and student rights, maintaining accurate and accessible information across all platforms. Represent the Office of Registration Services and the University Registrar on committees, working groups, and institutional initiatives, contributing subject‑matter expertise and leadership on special projects. Ensure compliance with FERPA, federal and New Jersey regulations, and University policies while fostering a collaborative, service‑oriented, and learning‑focused work environment. Provide operational leadership for the Registrar’s Office in the absence of the University Registrar and perform additional managerial duties as assigned.

Minimum Qualifications

Master’s degree in a field related to the position. 5 years of related work experience in an Enrollment Management Office in higher education, experience working in the area of registrar or registration services preferred. Strong knowledge of FERPA and student related compliance reporting. Proficiency with MS Office software and student information systems (e.g., Banner). Demonstrated understanding of complex databases and computer systems researching and collecting data. Possess critical thinking and interpretive skills to analyze situations, define problems, interpret policies, identify concerns, develop and propose solutions. Ability to work collaboratively with others, and high degree of professionalism required. Demonstrated strong organizational, analytical, written, verbal communication and presentation skills. Excellent interpersonal, organizational, and problem‑solving skills.

This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Salary - NAL - $74,251 - $111,000

This position may be eligible for a comprehensive benefits package, which includes health and dental insurance and retirement plans.

Salary Range: Please see posting.

EEO Statement

William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply. For more information, visit University Facts William Paterson University is the third most diverse public university in New Jersey. As a longstanding member of the Hispanic Association of Colleges and Universities (HACU), we have been designated by the US Department of Education as a Hispanic-Serving Institution. William Paterson University is also proud to be designated as a NASA MSI (Minority Serving Institution). The University offers more than 250 undergraduate and graduate academic programs that range from liberal arts and sciences to pre-professional and professional programs; it enrolls over 9,000 students from across the country and from over 40 nations. The University is situated on a beautiful, 380-acre suburban campus in Wayne, New Jersey, just twenty miles west of New York City.