Associate Product Owner (Chat Platform)

TekWissen ®; United States; Remote; USD 54,000 - 79,000; Part time

Job summary

TekWissen Group is seeking an Associate Product Owner to drive the Enterprise Chat Platform roadmap and backlog in a remote setting. You will collaborate with business stakeholders, engineering leaders, and Scrum teams to translate goals into actionable features for chat and IVR.

The ideal candidate has 2+ years in product ownership or agile delivery, experience writing user stories, backlog management, and familiarity with Jira, Confluence, and agile ceremonies.

Qualifications

• Bachelor's degree required in IT, Business Admin, CS or related field.
• 2+ years in Product Owner, BA or Agile delivery within IT/software env.
• Experience writing user stories, managing backlogs (e.g., Jira, digital.ai Agility), and participating in Agile/Scrum ceremonies.

Responsibilities

• Define and refine product roadmap, release timelines, feature scope, and functional design for chat and IVR channels.
• Maintain and groom the Chat Platform backlog for alignment with goals and platform enhancements.
• Plan sprints, break down AI initiatives into user stories and technical requirements with Scrum teams.

Skills

Agile methodologies

Stakeholder management

User story writing

Backlog management

Education

Bachelor's degree

Tools

Jira

digital.ai Agility

Confluence

Job description

Job Title: Associate Product Owner (Chat Platform)

Location: Remote

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote

Pay Rate: $39.28 - $57.14/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health and wellness organization located in Pittsburgh and operates health insurance plans in Pennsylvania, Delaware, and West Virginia.

JOB PROFILE SUMMARY:

• The Associate Product Owner works closely with business stakeholders, engineering leadership, and Scrum teams to help define, prioritize, and execute the product roadmap and backlog for enterprise Chat Platform (Chat and IVA/IVR).
• This role bridges business needs and technical delivery by translating strategic goals into actionable features, managing scoping and timelines, and partnering with Scrum Masters and Team Managers to drive sprint execution across multi-channel customer experiences.
• The ideal candidate possesses a strong foundational understanding of chat, IVR, and conversational AI capabilities, system integrations, and cloud technologies to guide the team and ensure successful delivery.

ESSENTIAL RESPONSIBILITIES:

• Roadmap, Scope & Stakeholder Management: Collaborate with key business and technical stakeholders to help define and refine the product roadmap, release timelines, feature scope, and functional design for both chat and IVR channels.
• Maintain and groom an extensive Chat Platform backlog to ensure clear alignment with strategic goals and underlying platform enhancements.
• Agile Planning & Sprint Execution: Work closely with Team Managers, Scrum Masters, and engineering teams to define sprint goals, plan upcoming iterations, and break down complex conversational AI initiatives into actionable user stories and technical requirements.
• Technical Guidance & Impediment Removal: Leverage an understanding of both business and technical details to guide the development team toward successful delivery.
• Proactively identify and remove blockers, assist with decision-making, and raise risks or issues appropriately.
• Chat, IVR & AI Domain Expertise: Apply knowledge of modern chat platforms, IVR/voice conversational AI capabilities, system integrations, and cloud architectures (Google Cloud Platform / GCP knowledge is a strong plus) to evaluate multi-channel solutions, validate designs, and support platform optimization.

QUALIFICATIONS:

Education:

• Required: Bachelor’s Degree in Information Technology, Business Administration, Computer Science, or a closely related discipline.

Experience:

Required:

• 2+ years of experience working in a Product Owner, Business Analyst, or Agile project delivery role within an IT or software development environment.
• Experience writing user stories, managing software backlogs (e.g., Jira, digital.ai Agility), and participating in Agile/Scrum ceremonies.

Preferred:

• Experience working on enterprise chat, IVR, contact center, or conversational AI platforms.
• Familiarity with cloud environments (specifically Google Cloud Platform / GCP).
• Background in the health insurance or a heavily regulated industry.
• Product Management Tools: Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile tracking tools.
• Domain Knowledge: Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations.
• Technical Familiarity: Foundational awareness of cloud technologies (GCP preferred) and software development lifecycles (SDLC).
• Soft Skills: Strong stakeholder management, clear written and verbal communication, and the ability to balance competing priorities in a fast-paced environment.

TekWissen Group is an equal opportunity employer supporting workforce diversity.